ServiceNow Product Manager (Platform)

Requisition Number: 78930

The company built on breakthroughs.

Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

The Product Manager, ServiceNow Platform & Integrations owns the roadmap, backlog, governance, and value delivery for shared ServiceNow platform capabilities and enterprise integrations. Working across platform engineering, architecture, security, data, and product teams, this role turns business and technical needs into secure, reusable, and supportable solutions while balancing delivery speed, platform stability, and technical-debt reduction.

Key Responsibilities

Platform and Integration Strategy

• Set the roadmap for ServiceNow platform capabilities and enterprise integrations.
• Own product outcomes, priorities, service levels, and value delivery.
• Establish secure, reusable integration patterns aligned with architecture and release plans.

Demand, Backlog and Delivery

• Lead intake and prioritization for platform enhancements and integrations.
• Translate needs into clear features, requirements, and success measures.
• Coordinate dependencies, testing, production readiness, and support handoffs.

Integration Governance, Architecture and Security

• Define standards for secure, reusable, and upgrade-safe integrations.
• Partner with architecture and security teams on connectivity and data controls.
• Govern integration ownership, dependencies, lifecycle, and risk.

Reliability, Operations and Continuous Improvement

• Monitor integration performance, availability, and transaction success.
• Improve monitoring, incident response, continuity, and recovery practices.
• Maintain platform currency, address vulnerabilities, and reduce technical debt.

Stakeholder and Partner Management

• Serve as the primary contact for platform and integration stakeholders.
• Communicate priorities, risks, impacts, and delivery status to leaders.
• Manage partner outcomes and plan capacity, licensing, and infrastructure needs.

Experiences/Education - Required

• Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field; equivalent relevant experience will be considered.
• 10+ years of progressive IT experience, including 5+ years in ServiceNow platform architecture and enterprise integrations and 3+ years in a product, platform, or integration leadership role.
• Strong knowledge of Integration Hub, spokes, APIs, scripted interfaces, webhooks, import sets, transform maps, MID Servers, and common authentication methods.
• Experience defining integration strategy, managing technical backlogs, documenting requirements, governing API lifecycles, and supporting secure solutions from testing through production.
• Demonstrated success delivering across multiple Agile teams, with strong analytical, prioritization, facilitation, negotiation, and executive communication skills.

Experiences/Education - Desired

• Experience integrating ServiceNow with enterprise identity, ERP, HR, monitoring, cloud, data, or collaboration platforms.
• Experience with API gateways, integration platforms, event streaming, message queues, enterprise service buses, automated testing, CI/CD, source control, or ServiceNow deployment practices.
• Knowledge of ITIL 4, product management, data governance, security and compliance controls; advanced ServiceNow product, architecture, AI, or platform-governance credentials are a plus.

This position does not support immigration sponsorship.

The range for this position is $149,110.00 - $205,027.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.