Technical Product Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a highly skilled and motivated Technical Product Owner to drive the development and enhancement of our critical business systems, Service Now, and it’s integrations to other platforms including Salesforce, Site Tracker, and Oracle. In this role, you will be the key liaison between business stakeholders and development teams, translating business needs into clear, actionable user stories and technical specifications. You will leverage your deep technical expertise to ensure solutions are scalable, efficient, and aligned with our overall business objectives. The ideal candidate possesses a strong software engineering background, hands-on experience with Service Now, and a comprehensive understanding of Change Control processes.

Responsibilities

• Product Ownership: Act as the primary technical product owner for assigned systems (Service Now and integrations to Salesforce, Site Tracker, and Oracle), responsible for maximizing the value delivered by development teams.
• Requirements Gathering: Collaborate with business stakeholders to understand their needs, pain points, and objectives, and translate them into well-defined user stories and acceptance criteria.
• Stakeholder Communication: Effectively communicate development progress to both technical and non-technical stakeholders.
• User Stories: Work closely with the Technical Product Manager to develop detailed user stories and data mapping for system integrations and API interactions, to guide development teams in building robust and scalable solutions.
• Backlog Management: Create, prioritize, and maintain the product backlog, ensuring it is aligned with business strategy and provides clear direction for development teams.
• Sprint Planning and Execution: Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives, providing technical guidance and ensuring the development team understands the "why" behind the requirements.
• Stakeholder Communication: Effectively communicate product vision, roadmap, and progress to both technical and non-technical stakeholders.
• Data Management: Work with data architects and engineers to ensure data integrity, quality, and accessibility across all systems.
• Solution Design: Collaborate with architects and developers to design solutions that meet business requirements while adhering to best practices and architectural principles.
• Testing and Acceptance: Define acceptance criteria and participate in testing to ensure delivered solutions meet business needs and quality standards.
• Continuous Improvement: Identify opportunities to improve processes, tools, and methodologies related to requirements gathering, development, and delivery.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, a related technical field or equivalent work experience.
• Minimum of five (5) years of experience as a Technical Product Owner, Business Analyst, or Software Engineer, with a focus on enterprise software systems.
• Experience working with Service Now software or similar telecom management systems is highly desirable.
• Solid understanding of software development methodologies, including Agile (Scrum, Kanban).
• Excellent analytical, problem-solving, and communication skills (both written and verbal).
• Ability to translate complex business requirements into clear and concise user stories, with previous experience using Jira.
• Strong collaboration skills and ability to work effectively with cross-functional teams.
• Ability to manage multiple priorities and work in a fast-paced environment.

Estimated base salary range: $77,100 - $118,600 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.