Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

The Enterprise Strategy & Transformation Team is a transformation powerhouse across UHG businesses and aims to drive consumer centricity through innovation at scale. We achieve our mission through our team of dedicated experts in analytics, data science, intelligent process discovery, re-engineering and automation who work at zero distance across Optum and UHC. We garner relevant insights on current challenges faced by each business, predict trends, and deploy the most advanced and scalable solutions to achieve the healthcare quadruple aim: satisfied patients, clinician wellbeing, affordable health care, and high-quality outcomes.

As a Product Owner on our AI and Automation team, you have a key role in designing automated solutions for existing business processes and supports redesigning processes in line with business requirements and the organization's digital strategy.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Work with business partners to identify business need, project scope, perform feasibility analysis, and prioritize deliverables
• Define the need and primary objectives, develop and document business requirements to ensure clients' needs are captured and delivered (e.g. use case-based Business Requirements Documents with evidence demonstrating competence writing unique, code-able, testable business requirements; user stories Requirements Traceability Matrix)
• Collaborate with Developers, Quality Assurance Analysts, Architects, Business Partners and other Technology teams to ensure requirements and design are completely understood
• Assist in quality assurance and user acceptance testing by writing test scripts, executing test cases and documenting defects (e.g. test case development; active participation and oral communication through defect triaging, use of application lifecycle management tools through code promotion)
• Ensure that deliverables meet agreed-upon standards for quality and non-functional requirements, and that the products meet the stated business need
• Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to build and execute against Product Roadmaps and Release Plans
• Own, prioritize, and maintain the Product Backlog, including definition of user stories and acceptance criteria, assess impact of defects including providing key input on decisions
• Communicate progress, status, risks and issues regularly with Automation Leadership, partners and stakeholders. Problem solve issues and provide timely responses and solutions
• Utilize AI and automation tools in day-to-day product management activities to improve efficiency, accelerate delivery, and identify opportunities for continuous process improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 2+ years of experience creating and maintaining effective relationships in a professional environment
• 2+ years of healthcare experience
• 2+ years of proficiency experience utilizing Microsoft Excel, Word, and PowerPoint
• 1+ years of experience gathering and working through business and/or technical requirements
• 1+ years of experience communicating with leadership

Preferred Qualifications

• 2+ years of experience with CSP Facets Claims processing
• 2+ years of experience as a business analyst
• 2+ years of experience utilizing Microsoft Visio
• 1+ years of experience working on Automation, AI or Project Redesign projects
• 1+ years of experience in the Software Development Lifecycle (SDLC), including Waterfall and Agile Methodologies
• 1+ years of experience with SQL
• 1+ years of experience with the following tools/applications: SAS, Tableau, Jira, Rally
• 1+ years of experience of leadership presentation experience
• 1+ years of experience understanding of workflow-based logic and conceptualize it as an automated solution
• 1+ years of experience leveraging AI tools to support day-to-day work activities

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN