Business Banking Product Manager

Job Function –

Serves as the primary liaison between management, lending staff, vendors, and technology teams to support and optimize the Bank's digital Business Banking platform. Responsible for growing Business Banking relationships, analyzing business needs, identifying process improvements, managing system enhancements, and ensuring a positive experience to implement solutions that improve and support strategic objectives, and maintain regulatory compliance.

Job Responsibilities –

• Helps to build, launch, and grow the Business Banking digital lending and deposit vertical, including the online business loan and deposit applications, loan and deposit originations, automated underwriting and decisioning, and electronic loan and deposit documentation/signing.
• Serves as a key business lead in the design, configuration, testing, and launch of the digital Business Banking lending and deposit platforms.
• Trains bank staff on the products and workflow in conjunction with bank's Learning & Development department.
• Collaborates directly with bankers across various markets to gather, document, and analyze business requirements for digital business banking products, services, and system enhancements.
• Manages the loan and deposit products for Business Banking, including presenting new solutions to Product Committee. Product profitability and monitoring is an integral part of this process.
• Coordinates with Marketing and Digital Banking to identify opportunities for Business Banking product cross sell into existing relationships
• Acts as a primary point of contact for Business Banking deposit/lending vendors and communicates the project status to stakeholders at all levels.
• Ensures digital Business Banking processes are compliant and that bankers are trained/supported.
• Collaborates with Credit reviewing portfolio trends and scoring model validation.
• Ensures that own work as well the financial institution is in compliance with applicable regulations directly or through subordinates.

Education and Related Experience –

• Bachelor’s degree in Business, Finance, Information Systems or related field required.
• 3+ years in banking, financial services, or fintech in a business analysis, product management, project management, or digital banking role.

Skills and Abilities –

• Working knowledge of commercial / small business lending and deposit products required.
• Strong process gathering and documentation skills required.
• Good analytical, and organizational skills with attention to detail required.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio or similar).
• nCino or another LOS or another digital banking platform knowledge preferred
• FIS core knowledge preferred
• Automated underwriting/credit scoring (ex: FICO SBSS) or digital account opening / lending experience preferred
• DocuSign, e-document generation, eVault; Regulation B, BSA/AML, CFPB 1071 knowledge preferred
• Must have a strong customer focus and knowledge on the small business experience.
• Sound judgment skills and commitment to compliance and risk management required.

Working Conditions and/or Physical Requirements –

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required performing the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Equal Opportunity Employer/Veterans/Disabled