Digital Banking Product Manager

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position may be located at our Louisville, CO Century Dr. branch or at our Billings, MT Great West Center.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Digital Banking Product Manager is responsible for defining, delivering, and continuously optimizing banking products and digital capabilities that advance the Bank's strategic objectives, enhance client experiences, and support growth initiatives. This role combines product management and digital banking expertise, serving as the primary owner of assigned products, including deposit, lending, digital banking, and payment solutions. The Digital Banking Product Manager is accountable for the end-to-end product lifecycle, including strategy development, client and market discovery, business case development, implementation, launch, performance management, and continuous enhancement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and informs product vision, objectives, success metrics, and value proposition for deposits, loans, digital services, and payment products. This may include Online Banking and Mobile App enhancements, Online Account Opening enhancements, deposit and loan product enhancements, or improvements to banking services.
• Leads product discovery, business analysis, and requirements activities to identify client, business, and operational needs, translating insights into actionable, value-driven product solutions.
• Continuously evaluates products, digital capabilities, and payment experiences while monitoring emerging trends, market insights, and competitive developments to identify opportunities for optimization and innovation.
• Leverages competitive insights to create a best-in-class digital and product experience for clients.
• Develops and manages product roadmap, ensuring product strategies and initiatives align with organizational objectives and long-term goals.
• Takes a hands-on role in project execution, completing critical work products, managing project plans, tracking milestones, resolving issues, coordinating with vendor(s) and ensuring expected business outcomes are achieved.
• Support and help lead the evaluation, development, and implementation of faster payment initiatives, including but not limited to FedNow, RTP, tokenized deposits, cross border payments, and emerging payment technologies driving innovation and enhancing payment capabilities.
• Translate business objectives, client insights, operational needs into well-defined product strategies, roadmaps, business requirements, and prioritized backlogs.
• Manages the delivery of product enhancements and digital capabilities, providing regular communication on progress, dependencies, risks, and outcomes.
• Champions data-driven decision-making by by monitoring product performance, client adoption, and key performance indicators (KPIs), leveraging analytics to measure success, identify growth opportunities, and inform product investments and enhancements.
• Increases adoption and engagement of assigned products through internal enablement and customer education strategies.
• Oversees the full lifecycle of assigned products, from ideation through launch and continuous enhancement.
• Ensures compliance with security, accessibility, and regulatory standards for all products and solutions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Strategic thinker with analytical and problem-solving capabilities.
• Ability to translate complex business needs into actionable product strategies that drive results.
• Familiarity with digital platforms, APIs, and emerging payment trends to inform innovation.
• Strong presence with the ability to influence outcomes without direct authority.
• Demonstrates the ability to effectively communicate with stakeholders and leadership on product vision, business value, and recommendations to gain approval, and align diverse teams.
• Experience with product analytics tools to enable data-driven decision-making and performance optimization.
• Proven track record of delivering successful products and managing cross-functional teams.
• Strong understanding of banking operations, regulatory environment, and client experience principles.
• Background in the payments space with Zelle, FedNow, RTP, early pay ACH, Account to Account Payments, and Person to Person Payments is preferred.
• Knowledge of technical aspects of Online and Mobile Banking, Online Account Opening platforms, and faster payment platforms such as Payment Hubs for A2A, P2P, etc. Ability to design and integrate a user-friendly customer experience.
• Ability to utilize analytics tools such as Google Analytics to measure results.
• Demonstrates initiative and independent judgment to drive projects forward, effectively balancing competing priorities, managing dependencies, and delivering results.
• Ability to deepen client relationships with robust product and digital solutions, and reduce friction points to address attrition.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in Business, Marketing, or a related field required
• Master's Degree preferred
• 7+ years experience in product management, digital strategy, or financial services required
• Experience managing product roadmaps and cross-functional initiatives required
• Experience developing business requirements, business cases, and product strategies required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $107,910 to $178,090 per year (in CO) and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Additionally, this role is eligible to receive annual discretionary cash and stock bonuses. Benefits available for this position include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Colorado and Washington only, and this role is open to candidates outside of Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.