Senior Product Manager (Residential)

1-800-GOT-JUNK? is looking for a Senior Product Manager - Residential Customer to join our Product & Technology team in Vancouver (or Toronto). This role is responsible for identifying residential customer needs and building solutions that meet those needs (example: additional product line extensions).

As part of the Product Management team, you will shape the vision and build the next generation of web applications for our residential customers - defining the future of our residential customer experience. You will help unlock the next level of innovation, product lines, and five star service delivery.

You will develop and execute a roadmap leveraging a deep understanding of our strategy, service delivery, and underlying technology, creating a unifying experience that delights our teams and customers.

HYBRID WORK ENVIRONMENT

Team members in our Vancouver, Toronto, and Kansas City Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.

A DAY IN THE LIFE

• Define and own the product vision, strategy, and roadmap for our residential customer product experience in alignment with business objectives.
• Lead the end-to-end product lifecycle, from ideation and development to launch and iteration.
• Collaborate and influence across teams and senior leadership, including engineering, design, marketing, and sales, to deliver high-impact solutions.
• Conduct continuous research and discovery, externally and with our Franchise community, to understand customer needs, competitive landscapes, and industry trends.
• Gather and prioritize requirements, balancing customer feedback with business goals and technical constraints.
• Track product performance and use data insights to inform continuous improvement.
• Mentor other product managers and contribute to the overall maturing of the product management function.

WHAT YOU BRING TO THE TABLE

• Senior Product Leadership: 7+ years of progressive product management experience, with at least 3+ years at a Senior level, including responsibility for defining and executing product strategy and roadmaps.
• E-COMMERCE Experience (B2C preferred):: Results-Driven E-Commerce product experience (ideally B2C) with end-to-end ownership of complex products, translating business needs into scalable solutions that drive revenue growth and long-term customer value.
• User & Data Driven: Deep empathy for (and ability to identify) user pain points, translating them into clear problem statements, experiments, and ultimately solutions. Expert at using data and KPIs to inform product decisions and measure success.
• Strategic & Collaborative: Ability to think strategically about complex problems, prioritize effectively, and collaborate across all levels (engineering, operations, front line teams, executive).
• Technical & Automation Mindset: Solid understanding of modern software development (agile/agentic), with a keen interest in leveraging automation and AI for operational efficiency.
• Flawless Execution: Proven ability to deliver product on-time and on-budget with professionalism and seamless attention to detail to ensure an exceptional customer experience

Nice to Have

• Experience working within a franchise environment

COMPENSATION & BENEFITS

• Salary 123,000-155,000 (Actual salary offered will be commensurate with education, experience and internal parity).
• Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
• Participation in our Company Profit Sharing Program
• Comprehensive Extended Health & Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs

Speak to us to learn more about what we offer.

THE HIRING PROCESS

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
• Presentation/Assessment
• References & Background Check

We use audio recording transcription for our interview practices.

ABOUT US

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 15 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social!

At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We value diversity and inclusivity. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process upon request.

Ready to take your career to the next level? Apply today!

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