Product Manager, Broadband

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Our Broadband Product team is at the forefront of building the customer-facing products and experiences that drive our continued expansion into internet services for homes and businesses. The Product Manager will lead the development, delivery, and optimization of the platform supporting T-Mobile’s new Fiber products and value-added services. This role requires strong product management expertise, technical delivery experience, and the ability to drive platform stability, performance, and operational readiness in partnership with DevOps, Architecture, and Engineering teams.

The Product Manager will own the end-to-end product lifecycle, from identifying customer needs and business opportunities to defining product strategy, requirements, roadmaps, and release plans. Success requires a combination of strategic thinking, technical expertise, analytical skills, customer focus, and strong cross-functional leadership.

Key responsibilities include translating business objectives into technical requirements, prioritizing product enhancements, managing development and delivery, and collaborating with Engineering, Marketing, and Program Management to ensure successful product launches. The ideal candidate can balance customer experience, technical feasibility, and business goals while delivering scalable, reliable platforms that support T-Mobile’s continued Broadband and Fiber growth.

This is a hybrid position required to be working in-office at least 3 days a week.

Job Responsibilities:

Vision, Strategy & Analysis

• Own product strategy, roadmap, and execution for moderately complex Broadband platforms, aligning customer needs with business objectives.
• Identify growth opportunities through market research, customer insights, competitive analysis, and data-driven decision-making.
• Partner with cross-functional stakeholders to define requirements, prioritize initiatives, evaluate ROI, and secure funding.

Customer Experience

• Leverage customer feedback and voice-of-customer insights to guide product development and feature prioritization.
• Champion a customer-first approach, ensuring products and enhancements address customer needs and are validated through user testing.

Product Execution & Delivery

• Translate product strategy into detailed requirements, features, and user stories for development teams.
• Own and prioritize product backlogs supporting 1–4 Agile/Scrum teams, balancing new features, technical debt, and production defects.
• Partner with DevOps, Architecture, and Engineering to ensure platform stability, technical performance, operational readiness, and timely incident resolution.
• Manage product release planning, development priorities, testing, and deployment while making informed technical and business trade-offs.
• Monitor product health, performance, and success metrics through dashboards, reporting, quarterly business reviews, and stakeholder updates.
• Lead beta testing, pilot programs, and continuous improvement initiatives to enhance product quality, adoption, and operational efficiency.
• Maintain accountability for production performance, critical issue resolution, and communication with leadership and stakeholders.

Relationships & Leadership

• Build strong partnerships across Engineering, Finance, Legal, Marketing, Customer Support, and external vendors to drive successful product delivery.
• Lead cross-functional collaboration, resolve execution challenges, and ensure alignment on product priorities and business outcomes.
• Support product launches, training, documentation, and adoption efforts across teams.

Knowledge, Skills and Abilities:

• Strong communicator and influencer across all levels of the organization
• Platform Operations - understanding of performance metrics, monitoring tools, and reliability principles to ensure uptime and customer satisfaction
• Deep understanding of Agile, Scrum, and technical project delivery
• Proven ability to analyze product data and synthesize insights into action
• Experience managing multiple workstreams and stakeholder priorities
• Skilled in writing clear, concise product documentation and user stories
• Proficient in Agile backlog/project management tools
• Ability to drive execution across cross-functional technical teams

Qualifications:

• Bachelor's degree plus 5 years of related work experience, or advanced degree with 3 years of related experience
• 4-7 years Relevant Product Management experience in an agile software product development environment.
• 2-4 years of experience working in a technical capacity or collaborating deeply with platform engineering, DevOps, or system architecture teams
• At least 18 years of age
• Legally authorized to work in the United States

Total Target Cash Earnings Opportunity: $115,115 - $207,690

National Base Pay Range: $100,100 - $180,600

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ380568&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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