IT Project Manager (Canton, MI)

Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.

Base Pay Range

$105,000 - $115,000

The IT Project Manager leads the portfolio of IT initiatives supporting U.S. TireWorks, Canada TireWorks, Wheels, and affiliate programs from intake through implementation and post-deployment support. This position is accountable for prioritization, resource coordination, governance, execution, and day-to-day IT operations, ensuring technology initiatives are delivered on time and aligned with business objectives. Serving as the primary liaison among business stakeholders, IT teams, programmers, vendors, and manufacturers, the role drives collaboration, informed decision-making, and continuous improvement across technology solutions and digital platforms.

As an IT Project Manager, your essential job responsibilities will include the following: Project Leadership & Execution

• Maintain portfolio-level visibility across all IT initiatives supporting U.S. TireWorks, Canada TireWorks, Wheels, and affiliate programs, including priorities, status, dependencies, risks, resource needs, and outcomes.
• Serve as the central point of accountability for project intake, prioritization, assignment, execution, and closure, proactively managing milestones, dependencies, risks, obstacles, and escalations to ensure successful delivery.
• Lead multiple concurrent IT and OEM projects from initiation through implementation and post-deployment support.
• Develop and maintain project plans that define scope, requirements, deliverables, timelines, milestones, resource needs, budgets, risks, communication strategies, and success measures.
• Define all IT project requirements, timelines, and deliverables, and track progress to ensure outputs meet expectations.
• Facilitate project meetings, status reviews, and stakeholder discussions to ensure alignment and accountability, using strong executive presence to communicate decisions, priorities, tradeoffs, and required actions.
• Monitor project scope and manage changes to minimize risk and disruption.
• Develop and execute User Acceptance Testing (UAT) plans to verify that business requirements are met and that solutions are ready for production use.
• Maintain complete and current project plans, status reports, decision logs, risk and issue records, testing documentation, and governance materials for all IT initiatives.

Stakeholder & Business Partnership

• Partner with business leaders and cross-functional teams to understand operational needs and technology requirements.
• Translate business objectives and requirements into actionable project plans, clear technical tasks, and Jira tickets.
• Provide specifications to programmers for new programs and modifications to existing systems.
• Serve as the primary liaison between business stakeholders, IT teams, vendors, manufacturers, and leadership, providing executive-ready updates, aligning priorities and resources, and ensuring timely resolution of requests, issues, and enhancements.
• Create a collaborative, cross-functional forum for sharing ideas, challenging assumptions, and identifying creative, practical, and innovative ways to improve systems, processes, and customer outcomes.

OEM Project Coordination

• Coordinate all IT-related components of OEM initiatives, serving as liaison among internal teams, manufacturers, and technology partners.
• Ensure OEM requirements are translated into actionable work, monitored through completion, and regularly communicated to leadership, including risks, resource needs, and project status.

IT Operations & Website Management

• Maintain an integrated view of IT demand, resources, and delivery across all supported programs, managing operational workflows, Jira activities, priorities, and service commitments to ensure timely execution.
• Oversee the daily performance, functionality, and stability of the Mopar TireWorks website, conducting regular reviews and escalating failures, bugs, or outages for resolution.
• Partner with internal stakeholders and external developers to implement website enhancements, new features, and optimizations.
• Test and validate website and system updates prior to deployment.
• Support the setup of new tire manufacturers.
• Assist with resolving technical issues, escalating to internal or external support teams as needed.

Continuous Improvement

• Use project performance metrics, stakeholder feedback, and operational data to identify, prioritize, and implement improvements that strengthen efficiency, service delivery, customer experience, scalability, and project outcomes.
• Evaluate project performance metrics and identify opportunities for optimization.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field, or an equivalent combination of education and relevant professional experience.
• 5+ years of project management experience, preferably within Information Technology.
• Experience leading technology implementations, system upgrades, process improvement initiatives, or digital transformation projects.
• Experience coordinating cross-functional teams and managing competing priorities in a fast-paced environment.
• Experience with Jira or comparable project management tools (e.g., Asana, Monday.com).
• Hands-on experience with content management systems (e.g., WordPress, Drupal) is preferred but not required.
• Solid understanding of IT systems, infrastructure, front-end user interfaces, back-end databases, and technology project coordination.
• Strong verbal and written communication skills, including the ability to translate technical concepts into business-friendly language and present ideas clearly in formal and informal settings.
• Strong attention to detail and systematic thinking.
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word), including advanced Excel functions.
• Demonstrated executive presence and the ability to influence, facilitate decisions, and communicate credibly with senior leaders, technical teams, and external partners.
• Exceptional organizational and time-management skills, including the ability to manage a broad portfolio, establish priorities, coordinate cross-functional work, and drive multiple initiatives to timely completion.
• Strong strategic thinking, sound judgment, and business alignment skills, with a record of evaluating alternatives and connecting technology investments and delivery decisions to organizational goals.

Preferred Qualifications

• Prior leadership or supervisory experience.
• Familiarity with SEO principles and website analytics tools (e.g., Google Analytics).
• Project management certification (e.g., PMP, CAPM).

Physical Requirements

• Continuous viewing from and inputting data to a computer screen
• Sitting for long periods of time
• Travel as needed (up to 10%)

Drug Policy

• AMI is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why AMI: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.