Project Manager

Project Manager

The Project Manager leads the planning, coordination, and execution of special initiatives, pilots, and cross-functional projects that support client priorities and business objectives. This role establishes project plans, manages timelines and resources, coordinates stakeholders, and maintains accountability for project deliverables and outcomes.

The Project Manager works across operations, client partnerships, field teams, and corporate functions to move initiatives from planning through implementation while identifying risks, removing barriers, and driving continuous improvement.

Essential Functions

• Lead the planning and execution of special projects, pilots, and operational initiatives, establishing objectives, scope, deliverables, timelines, and success measures.

• Develop and manage project plans, resources, milestones, budgets where applicable, and dependencies to support timely and effective delivery.

• Coordinate cross-functional stakeholders, including client-facing teams, field operations, technology, and corporate functions, to maintain alignment and accountability.

• Monitor project progress, evaluate performance against established objectives, and proactively address risks, issues, resource constraints, and delays.

• Facilitate project meetings, communicate status updates, document decisions, and ensure timely completion of assigned actions and deliverables.

• Lead the implementation of new processes, tools, and operational improvements, coordinating testing, stakeholder feedback, and transition activities.

• Provide direction and coaching to the Special Projects Coordinator, establishing priorities, reviewing work quality, and supporting professional development.

• Evaluate project outcomes, document lessons learned, and recommend improvements that strengthen scalability, efficiency, and cross-functional execution.

Qualifications

• 4+ years of experience in project management, operations, program management, or a related field.

• 1+ years of experience leading projects or coordinating cross-functional initiatives.

• Bachelor's degree in business, project management, operations, or a related field preferred; equivalent relevant professional experience may be considered in lieu of a degree.

• Demonstrated experience managing project scope, timelines, resources, stakeholders, and deliverables.

• Experience implementing operational improvements, pilots, or new processes preferred.

• Experience with project management methodologies and reporting tools preferred.

• Ability to independently assess project challenges, prioritize resources, and make sound decisions.

Knowledge, Skills, and Abilities

• Strong project planning, organizational, and execution skills.

• Ability to lead cross-functional initiatives and maintain accountability without relying solely on direct reporting relationships.

• Strong analytical, problem-solving, and risk management abilities.

• Excellent communication, facilitation, and stakeholder management skills.

• Ability to manage multiple projects and competing priorities in a changing environment.

• Strong understanding of process improvement, change management, and implementation practices.

• Proficiency in Microsoft Office, project management platforms, and reporting tools.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive business and client information.

Physical Demands

• Ability to sit or stand for extended periods.

• Ability to travel to client meetings, corporate offices, retail locations, and program operations across assigned markets.

• Occasional lifting of up to 25 pounds may be required.

Work Environment

• Primarily office-based, with regular collaboration across corporate teams, field operations, and client locations.

• Travel to client offices, retail locations, and company meetings as required to support client relationships, operational oversight, strategic initiatives, and program performance.

Equal Employment Opportunity Statement

TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law.