Business Operations Manager

Shift/Pattern and FLSA Status: Full-time, Exempt

Supervisor: Senior Director of Business Operations

Position(s) Supervised: Facilities Coordinator; Vendors

Revision Date: 10.2026

Summary

The Business Operations Manager oversees all office operations at Meals on Wheels Central Texas, ensuring efficient, customer-focused, and well-coordinated systems that support the organization’s mission. This role manages purchasing, supply inventory, and ordering, supervises part-time staff and volunteers supporting facilities work, and supports vendor management and building maintenance. The role also coordinates with external groups using the organization's facility. The Business Operations Manager coordinates and supervises volunteers for front desk operations, manages mail and check processing, and ensures policies and procedures are in place for effective office operations. The role also serves as the first point of contact for basic IT support, troubleshooting common technology issues and coordinating with outside IT providers as needed. The role supports the Senior Director, Business Operations, with daily tasks and long-term projects. This position works collaboratively with all departments to maximize resources and supports special projects. The Business Operations Manager is a team player, coach, and resource for staff, fostering a positive and supportive work environment.

Key Responsibilities

• Coordinate and supervise part-time staff and volunteers supporting facilities, and provide guidance on building maintenance, vendor management, and facility operations
• Manage purchasing, supply inventory, and ordering for the organization
• Oversee office operations, ensuring policies, procedures, and systems are effective and up to date
• Coordinate, engage, and supervise volunteers for front desk and office support
• Ensure a welcoming, customer-focused front desk experience for all visitors and callers
• Manage all mail-related activities, including opening, logging, and supporting check deposit processes
• Support departments and staff in maximizing resources and meeting operational needs
• Provide basic IT support to staff and volunteers, including troubleshooting computers, printers, phones, and network connectivity; setting up equipment and user accounts; and escalating issues to the IT provider or vendor as needed
• Issue access badges and security codes to staff
• Assist with vendor relationships and contracts as needed
• Track operational spending against budget and monitor vendor and service contract renewal dates, coordinating renewals, renegotiations, or terminations in advance of deadlines
• Coordinate with external groups using the facility, including scheduling, access, room setup, and adherence to facility use policies
• Manage facility permits, licenses, and inspections, including tracking renewal dates, scheduling and preparing for inspections (fire, health, elevator, and building), and coordinating corrective actions to maintain compliance
• Provide coaching, training, and support to staff and volunteers
• Maintain accurate records and documentation for office operations
• Ensure compliance with organizational policies and procedures
• Contribute to meal delivery, meal management, or office support as scheduled

Qualifications

• High school diploma or GED required; bachelor's degree in business administration or related field preferred
• Minimum three years’ experience in management
• Experience supervising staff and/or volunteers
• Experience with purchasing, inventory management, and vendor relations
• Strong organizational, problem-solving, and record-keeping skills
• Excellent communication, customer service, and interpersonal skills
• Ability to coach, train, and support others
• High proficiency with office software and technology
• Ability to troubleshoot common computer, printer, phone, and network issues
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to teamwork and a positive workplace culture

Workplace Environment and Physical Demands

This role is on-site only. It requires regular use of computers and standard equipment. Physical demands include prolonged periods of sitting or standing, moving within the workspace, and occasional lifting or transporting of items up to 50 pounds. Communication via phone, email, and in person is essential. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA).

Meals on Wheels Central Texas provides equal employment opportunities to all applicants and employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify.

We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the government cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact SSA and/or DHS before any adverse action is taken. Employers may not use E-Verify to pre-screen job applicants and may not influence the choice of documents presented for Form I-9.