Rocket Youth - Business Operations Manager

Business Operations Manager

Position Summary

As Business Operations Manager, you will drive growth and business performance across a group of businesses in the company’s portfolio. You will own the P&L for the businesses you manage and be responsible for hitting financial and business targets. You’ll do that by building close relationships with local operators and working across teams with the company’s shared services platform.

This role suits someone who is hungry to learn, wants to use or build strong operational, financial and analytical skills, and is motivated by a long-term path into leadership at a fast-growing company.

Responsibilities

1. Drive P&L-Impacting Day-to-Day Operations

• Revenue growth
• Grow organically through volume and frequency: customer acquisition, retention, new offerings and lifetime value (LTV)
• Carry out expansion plans (new locations and markets) from start to finish
• Cost management
• Adjust labor based on real-time trends and needs
• Make org structures and daily operations more efficient
• Take a disciplined approach to managing and reducing expenses
• Customer experience
• Improve the onsite experience to drive retention, frequency and LTV growth
• Streamline onsite operations and share best practices across the portfolio

2. Use Analytics and Financial Analysis

• Use daily reporting to understand and improve:
• Customer acquisition, retention and participation trends
• Conversion metrics
• Program and service performance, utilization and mix
• Labor and efficiency metrics
• Turn insights into practical recommendations for operators
• Use data to support pricing, staffing and offering decisions
• Know your P&Ls well and take the actions needed to improve performance

3. Connect Local Operators and the Corporate Team

• Act as the main link between local operators and corporate shared services, including Marketing, Finance, Accounting, HR, IT and Safety
• Support onboarding of newly acquired businesses, which you will then manage
• Enforce safety standards and compliance across your businesses

What Success Looks Like

You will be measured on growing your businesses organically and hitting financial targets while keeping strong relationships with local operators.

Qualifications

Minimum:

• 5+ years of experience in operations, business analysis, consulting, finance or similar high-responsibility roles

Preferred:

• Prior multi-unit, consumer-facing “four-wall” experience in industries such as youth programming, education, quick-service or fast-casual restaurants, family entertainment, fitness, or similar location-based businesses

The ideal candidate is:

• Highly self-sufficient and organized, able to balance and switch between multiple businesses
• Financially oriented
• A clear communicator who builds trust with operators
• A proactive problem-solver who is comfortable with both tactical tasks and bigger-picture challenges

About the Company

The company owns and operates a growing portfolio of multi-location, consumer-facing businesses across the United States. Its platform is intentionally multi-brand: each business keeps its own identity and its focus on the local community it serves.

The company grows organically and through acquisition, partnering with founder-led businesses and the experienced local operators who run them day to day. As new businesses join, they move onto a shared platform that keeps what makes each one successful.

The company supports its businesses with centralized shared services, including marketing, CRM, analytics, technology, M&A, accounting, finance, HR, business development and capital. This lets local teams focus on their customers and communities.