IT Business Operations Manager 1

Full Time| Monday-Friday 8:00AM-4:30PM| 100% Onsite| Weekly Earned Wage Access is an option for this position.

Job Purpose or Objective(s): This position is responsible for synchronizing operational activities for the IT Department. Charged with supporting various process improvement strategies in order to ensure strategic and tactical alignment between the internal business organizations and technology services.

Primary Tasks

1. Supports the continuity in the business process functions of IT. This includes but is not limited to Human Capital Management, Supply Chain Management, Communications, Finance, Training, etc
2. Assists in the creation of operations-centric activities, thereby driving efficient IT functions within multiple departments.
3. Supports identifying departmental process gaps and creating or improving processes to compensate.
4. Responsible for optimizing team execution by enhancing the synergy between business processes and IT, building and sustaining a process-managed IT organization.
5. Facilitates meetings necessary between various departments to ensure desired outcomes for leadership are achieved.
6. Understand and proactively maintain alignment between business strategies and IT services, ensuring mutual support.
7. Actively monitor and provide comprehensive reports on the operational state of the department and actualization of strategic outcomes.
8. Actively engages with and develops insights on the human, organizational, and value stream aspects of business processes and their transformation.
9. Identifies business performance and incentive metrics to ensure that continuous, sustained improvement takes place across technology services.
10. Perform other duties as may be assigned

Requirements

Bachelor’s degree in business administration or a related field or related work experience

Ability to build and maintain relationships with customers, clients, and colleagues.

Familiar with project management and implementation processes

Intermediate analytical skills and customer service abilities

Ability to prioritize and execute tasks in high-pressure environment

Great communication and presentation skills

1 year of IT or Business Management experience

Technical and/or IT Business Related Certification or the ability to obtain one in 6 months.

Responsibilities

1. Oversees operational projects for the department they support. 2. Supports ensuring continuity in the business process functions of IT. This includes but is not limited to Human Capital Management, Supply Chain Management, Communications, Finance, Training, etc… 3. Supports creating synergy within the operations centric activities driving all IT disciplines. 4. Responsible for identifying departmental process gaps and creating or improving processes to compensate. 5. Assists in optimizing departmental task execution by enhancing the synergy between business processes and IT, building and sustaining a process-managed IT organization. 6. Facilitates meetings necessary between various departments to ensure desired outcomes for the CIO are achieved. 7. Monitor and report on the operational state of the department and actualization of tactical and strategic outcomes. 8. Focuses on the human, organizational and value stream aspects of business processes and their transformation. 9. Identifies business performance and incentive metrics to ensure that continuous, sustained improvement takes place across technology services. 10. Perform other duties as assigned.

Qualifications

Bachelor's degree in Business Administration or a related field or 4 years related experience. Ability to build and maintain relationships with customers, clients, and colleagues Familiar with project management and implementation processes Human Resources background preferred Intermediate analytical skills and customer service abilities Ability to prioritize and execute tasks in high-pressure environment Great communication and presentation skills 1 year of IT or Business Management experience Change Management Certifications are a plus