Senior Business Operations Manager

Overview

Microsoft's Windows Device Sales (WDS) organization partners with the world's largest device and technology companies to bring Microsoft software and services to market through compelling hardware solutions globally. WDS plays a critical role in driving Microsoft's revenue, profitability, and platform growth by shaping the device ecosystem across OEMs, channels, distributors, resellers, and silicon partners.

In the WDS Business and Strategy Operations organization, the Business Operations team drives the operational execution of Enterprise programs and approved investments. Working across Sales, Category, Marketing, Finance, Operations, Legal, Compliance, PMO, and investment program owners, the team translates business priorities into actionable plans, establishes operational processes and accountability, and helps ensure investments deliver measurable business value.

As WDS expands its Enterprise Commercial initiatives, we are establishing a new Senior Business Operations Manager role, focused on Enterprise Programs, to strengthen execution oversight and build a more consistent, scalable approach to managing these programs. This role will help bridge the gap between program strategy and operational delivery, ensuring priorities translate into coordinated action and results.

As Senior Business Operations Manager, you will oversee the execution of assigned Enterprise programs, manage milestones and dependencies, proactively address risks and delivery challenges, and provide clear visibility into progress and outcomes. You will work closely with program owners and cross-functional partners to drive timely delivery, improve operational efficiency, and establish repeatable processes that support continued growth.

Responsibilities

• Drive Enterprise Program Execution: Manage the operational execution of assigned Enterprise programs and approved investments, from implementation through ongoing operations, ensuring delivery aligns with defined objectives and commitments.
• Ensure Operational Alignment: Translate approved program requirements, governance, funding parameters, and success measures into actionable execution plans, maintaining alignment with the established operating model.
• Establish Execution Oversight: Establish consistent reporting and operating rhythms to track program progress, risks, and outcomes, providing stakeholders with clear visibility and actionable insights.
• Drive Issue Resolution: Proactively identify and address execution challenges, facilitate timely decisions, and escalate risks to maintain progress against approved objectives.
• Improve Operational Efficiency and Scalability: Leverage established processes and execution frameworks to simplify workflows, improve handoffs, and drive more consistent, efficient, and scalable operations.
• Manage Program Delivery: Translate approved Enterprise program requirements into actionable execution plans, defining milestones, deliverables, timelines, and dependencies to guide delivery through completion.
• Drive Accountability and Issue Resolution: Establish consistent operating rhythms, track commitments, address risks, and drive timely decisions to keep programs on track.
• Ensure Operational and Financial Compliance: Monitor program execution against approved scope, funding, and governance requirements, escalating significant gaps or issues.
• Provide Program Visibility and Insights: Deliver timely, data-informed updates on progress, risks, decisions, and outcomes to support PMO reporting, investment reviews, and leadership decision-making.
• Improve Operational Efficiency: Identify opportunities to simplify processes, strengthen execution practices, and leverage AI and automation to improve efficiency and scalability.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
• OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business Administration, Organizational Design, or related field
• OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field
• AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field.

Sales Operations IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.