Revenue Operations Manager

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew

Position Overview

The Revenue Operations Manager supports the CRO in prioritizing strategic initiatives, establishing effective operating rhythms, and driving organizational execution. Acting as a hands-on business operations partner, this role creates visibility, accountability, and follow-through across the revenue organization. Responsibilities may span performance reporting, forecasting, operational planning, cross-functional initiatives, and process improvement, with priorities and depth of ownership evolving based on business needs.

The areas below represent potential responsibilities; priorities and depth of ownership will be set based on business needs, rather than pursued all at once.

Core Responsibilities

Priorities, operating rhythm, and insights

• Partner with the CRO to prioritize top initiatives, translate priorities into plans with owners and milestones, track progress, surface blockers, and drive follow-through.
• Establish effective operating rhythms for forecasts, pipeline and KPI reviews, QBRs, and recurring forums such as Think Tanks, all-hands, and leadership meetings. Help ensure each has clear objectives, preparation, decisions, owners, and follow-through.
• Improve forecast quality and pipeline discipline; analyze trends, risks, and opportunities across teams and business units, and recommend timely action. Prepare concise, reliable performance reporting for leadership.

Productivity, ROI, and budget

• Establish rep productivity metrics, including quota attainment, pipeline generation, and conversion; identify performance and coverage trends.
• Establish business-unit and initiative ROI by connecting revenue results with relevant costs and investments.
• Maintain visibility into the revenue organization’s Opex budget; monitor budget versus actuals, forecast changes, and material variances, and flag implications for resource decisions.

Systems and reporting

• Partner with revenue-systems owners to ensure HubSpot dashboards, data, and workflows meet business needs and are adopted by the sales team.
• Identify and coordinate reporting and integration improvements, including connecting financial forecasting with HubSpot where appropriate.
• Maintain trusted reporting across pipeline and funnel performance and, where available, customer retention, expansion, and renewal.

Sales policy and enablement

• Develop, document, and maintain sales policies and rules of engagement, including account ownership, coverage, handoffs, exceptions, and escalation paths; align with sales leadership on implementation.
• Establish territory design and quota-setting frameworks for teams where these processes are new, in partnership with sales leadership and Finance; maintain clear methodology and review practices.
• Educate sellers on policies, forecasting, CRM practices, dashboards, KPIs, and pipeline processes; provide practical guides and training.

Cross-functional execution

• Work across Sales, Marketing, Finance, Client Success and Operations to align priorities, improve processes, and execute cross-functional initiatives.
• Keep owners, milestones, decisions, and follow-through visible; surface risks and help remove blockers that could delay priority work or affect business performance.

What success looks like

• The Commercial Organization has clear priorities, visible progress, and timely escalation of risks or blockers.
• Recurring reviews and forums are purposeful, well-run, and result in decisions and follow-through.
• Leaders can see forecast, rep performance and act on emerging risks.
• HubSpot reporting is useful and adopted; sales policies, territories, quotas, and rules of engagement are clear and consistently applied.

Qualifications

• 5+ years in Revenue or Sales Operations, GTM strategy, or related work.
• Experience with forecasting, pipeline management, KPI reporting, and business reviews.
• Experience analyzing rep productivity, operating expenses, and business or initiative ROI; sales policy, territory, and quota design experience is a plus.
• Hands-on experience with HubSpot or a comparable CRM and strong analytical skills.
• Ability to turn complex data into clear recommendations and communicate effectively with senior leaders and sales teams.
• Strong organization, follow-through, cross-functional collaboration, and comfort operating in a fast-changing environment.
• Hands-on experience using AI tools within your discipline — able to speak to specific tools used, workflow integration, and measurable business impact — with a drive to continuously experiment with and apply emerging AI capabilities.

Special Work Conditions

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.

We take care of our people.

When you join Cast & Crew, you're backed by a benefits package built around what matters most. From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts. We’re committed to helping you thrive, professionally, and personally.

Benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents

Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location. The compensation range for this position is: $119,000.00 - $147,000.00 per year.