Business & Operations Manager, Legal Services

The U.S. Committee for Refugees and Immigrants (USCRI), established in 1911, is a nongovernmental, not-for-profit international organization dedicated to addressing the needs and rights of refugees and immigrants. USCRI, working with nearly 200 affiliates, provides legal, social, and health services to refugees, unaccompanied migrating children, trafficking survivors, and other immigrants in all 50 states, El Salvador, Honduras, Kenya, and Mexico. USCRI advocates for the rights of refugees and immigrants both nationally and globally, helping to drive humanitarian policies, practices, and law. To learn more about our work, please visit our website at www.refugees.org.

OVERVIEW

The Business & Operations Manager is responsible for the operational, financial, administrative, and project management functions that support a high-performing legal services program. This position serves as a strategic partner to legal leadership and ensures efficient program operations, sound fiscal management, accurate reporting, compliance with funder and regulatory requirements, and effective coordination across legal, finance, human resources, technology, and program teams.

The Business & Operations Manager oversees operational systems and processes that enable attorneys, accredited representatives, paralegals, and legal support staff to deliver high-quality legal services to clients. The position plays a critical role in managing budgets, grants, contracts, performance metrics, staffing processes, and continuous improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee day-to-day business operations for the legal services department.
• Develop, implement, and maintain operational policies, procedures, and workflows that support efficient service delivery.
• Monitor departmental performance and identify opportunities for process improvement and operational efficiencies.
• Manage vendor relationships, service contracts, and procurement processes.
• Develop, monitor, and manage departmental budgets in partnership with finance leadership.
• Track expenditures, revenue, and grant utilization to ensure fiscal accountability.
• Support annual budgeting, grant proposal development, and financial planning efforts.
• Coordinate operational aspects of federal, state, local, and private grants supporting legal services programs.
• Support contract administration, subcontract management, and partnership agreements.
• Oversee legal services reporting systems and data management processes.
• Coordinate internal monitoring activities and operational audits.
• Coordinate hiring, onboarding, training, and workforce planning activities for legal services personnel.

All of the above duties and responsibilities are essential job functions. All job duties indicated are not be considered an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

REQUIREMENTS

• Bachelor's degree in Business Administration, Nonprofit Management, Public Administration, Finance, Legal Studies, or related field required. Master’s degree preferred.
• Five (5) to seven (7) years of progressively responsible experience in business operations, program management, nonprofit management, or legal services administration.
• Experience managing budgets, grants, contracts, and operational processes.

• Experience supporting federally funded programs preferred.

• Proficiency in Microsoft Excel, Power BI, Microsoft 365, and case management or program reporting systems.

• Demonstrated experience managing projects, timelines, deliverables, and cross-functional initiatives. Experience collecting, analyzing, and presenting program performance data.
• Strong organizational, analytical, and problem-solving skills along with excellent written, verbal, and interpersonal communication skills.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
• Demonstrated support for USCRI’s values by exhibiting respect for others, maintaining confidential information and an appreciation of a multicultural workplace.

PHYSICAL DEMANDS

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the applicant to be considered.

ADDITIONAL NOTES

• Please submit a resume with a cover letter describing your interest and qualifications with your online application.
• References will be required at time of the final interview.
• No telephone calls please. Position will remain open until filled.
• Work Location: In-person.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.