Strategic Account Manager (Hybrid)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

We are hiring a Strategic Account Manager that will serve as the trusted advisor and primary liaison to clients and brokers with the objectives of initiating and cultivating successful partnerships between Purchasing Power and key client accounts and brokers. The SAE will be responsible for the overall management of internal activities of a growing book of accounts within designated broker and client territories. This role will be accountable for the growth and increased profitability of existing business, assisting the acquisition of new business, and the strategic direction of assigned accounts and broker partnerships.

This is a hybrid role that requires in‑office presence in Atlanta, Georgia.

WE ARE: A collaborative, relationship-driven team dedicated to building lasting partnerships with our clients and brokers. We work closely across sales, client services, marketing, and customer experience to grow Purchasing Power's voluntary benefit programs and deliver a best-in-class experience for every partner we serve.

YOU ARE: A seasoned account management professional with a strong grasp of employee benefit programs and the financial acumen to drive revenue growth. You are a trusted advisor who builds credibility at the executive level, proactively identifies risks and opportunities, and communicates with confidence. You thrive in a goal-driven environment and are comfortable owning relationships, making decisions, and partnering across teams to deliver meaningful outcomes.

YOUR DAY-TO-DAY

Meet target revenue and revenue per eligible rates for each assigned account

Represent Purchasing Power at the executive level of our clients and brokers to build strong relationships and educate each audience (broker, client, and consumer) on our value proposition

Proactively offer guidance to help educate our broker and client partners on needed training programs

Expand and cultivate each account and assigned broker region through frequent visits, ongoing communication, and accurate reporting

Develop marketing opportunities for promotion to maximize program effectiveness for each account, utilizing broker portals and other communication tools available

Ensure that account contract terms are adhered to and that all account needs are addressed

Provide insight and information to cross-functional internal departments to become a valuable resource and partner

Understand account industry trends as well as voluntary benefit trends to identify new business opportunities with client and broker partners

• Proactively identify and report potential risks associated with each client and broker
• Effectively identify and partner with brokers to execute upsell opportunities

Optimize client and broker experience across sales, client services, marketing, and customer experience

Serve as account owner and decision maker on relationship-affecting issues and escalations

Develop strategic recommendations for continual improvement and expansion of client and broker relationships

Document new processes, policies, and procedures relating to the client and oversee training on these for applicable internal staff

YOU'LL BRING

• Bachelor's degree in Business or related field or equivalent relevant experience
• 5+ years of account management experience
• Experience managing employee benefit offerings and programs
• Financial acumen, analytical skills, and operations skills
• Experience using Microsoft Office products (Pivot tables, PowerPoint, etc.)
• Experience using CRM tools (Salesforce)

Proven annual goal attainment

Superior written and oral communication skills and excellent presentation skills

Strong time management and organizational skills; ability to maintain a high quality of work in a deadline-driven environment

Ability to build relationships and network both internally and externally

Ability to work in-office 3 days a week

Ability to travel 35% of the time as needed for client stewardships, benefit fairs, client/broker meetings, and events

AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve

WE OFFER

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

Company Matched 401k

• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching

Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.