Account Manager

About the Opportunity

The Account Manager is accountable for growing profitability across an assigned book of consulting accounts at ROI Rocket, a MarketOnce company. The role owns day-to-day client relationships, business development, and commercial delivery, and serves as the primary point of contact for client teams and research staff. The Account Manager turns fast-moving requests into accurate bids and coordinates with Project Delivery, Platform, and Panel teams to deliver B2B/B2C survey, interview, and expert recruitment projects on time and on spec. The role also expands each account through proactive, relationship-first outreach.

What You'll Do

• Serve as the primary day-to-day contact for an assigned book of consulting firm accounts, building trusted relationships with client service teams, research and knowledge staff, and procurement contacts
• Own profit growth for assigned accounts, delivering against annual targets and maintaining an account plan for each client that identifies where and how to expand
• Prepare fast, accurate bids and proposals for B2B/B2C survey, qualitative interview, and expert recruitment requests, often within same-day turnaround windows, balancing feasibility, margin, and client timelines
• Partner with Project Delivery, Platform, Panel, external vendors, and other stakeholders as necessary to confirm feasibility, set clear client expectations, and keep projects on time, on spec, and on budget
• Drive account expansion through relationship-first outreach by phone, video, email, and in-person to new and existing contacts, converting broader coverage across offices, practices, and geographies into new bidders and repeat business
• Lead regular client check-ins and post-project debriefs to gather feedback, resolve issues, and convert insights into follow-on work
• Own account performance against targets for bid volume, unique bidders, win rate, average project value, sample margin, and total account revenue; diagnose shortfalls, take action to close gaps, and maintain accurate, up-to-date client contact records
• Ensure accurate and timely invoicing, and work with Accounts Receivable to resolve billing questions with client finance and procurement teams
• Build working knowledge of each client firm's structure, practice areas, and buying process, and share account insights with the broader team
• Lead RFP responses and vendor onboarding for assigned accounts, partnering with division and organizational leadership on broader strategic initiatives

What You Bring

• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience
• 3 to 5 years of experience in account management, client services, or project management, ideally in market research, expert networks, or strategic management consulting
• Demonstrated track record of growing account revenue or meeting sales targets in a client-facing role
• Experience supporting management consulting, private equity, or other professional services clients strongly preferred
• Working knowledge of B2B/B2C research methods (quantitative surveys, qualitative interviews, expert calls) and sample or recruitment feasibility
• Ability to build accurate cost and feasibility estimates quickly under tight deadlines
• Proven ability to manage multiple concurrent bids, projects, and stakeholders with strong attention to detail
• Excellent written and verbal communication skills, with the confidence to engage consultants and senior client stakeholders as a peer
• Strong analytical skills and comfort working with pipeline, pricing, and revenue data in Excel
• Proficiency with CRM tools and Microsoft Office

What We Offer

• Competitive base salary: $100,000-$120,000/year + variable compensation
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k with company contribution
• Beautiful downtown Denver office with company-paid commuter benefits (parking or RTD EcoPass)
• Opportunity for career progression with plenty of room for personal growth

What to Expect

• 1st Round: 30-45 minute interview with the Recruiter
• 2nd Round: 45-minute interview with the Hiring Manager
• 3rd Round: Pre-interview assessment and 2 hours of onsite interviews with the Hiring Team

Please note that we are fully onsite work environment, and require daily presence at our LoDo/Union Station office. We are not considering remote, hybrid, or out-of-area candidates, and do not work with outside recruiting agencies.

MarketOnce will accept applications for this role on an ongoing basis.

MarketOnce is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We are committed to hiring individuals based on their skills and qualifications, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We welcome and encourage applications from all backgrounds.