DonorPerfect Canada Account Manager

This position is intended for internal applicants only. External applicants WILL NOT be considered.

Make an Impact That Matters

Are you passionate about helping nonprofits grow their impact? Join DonorPerfect Canada, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.

About DonorPerfect Canada

DonorPerfect Canada, a SofterWare company, builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.

Why you will love working at DonorPerfect Canada:

• Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world.
• Enjoy a remote-first, flexible work environment that supports your well-being and balance.
• Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.
• Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.
• Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community

Your Role as a DonorPerfect Account Manager:

The DonorPerfect Canada Account Manager is the primary owner of the relationship with clients in their assigned territory. While working with internal teams, the Account Manager will be responsible for understanding the ongoing needs of our clients, their usage of the system and for presenting solutions that we offer to aid in their fundraising efforts. A successful Account Manager will be able to expand the revenue of their territory and maintain a high renewal rate. They will be responsive to marketing-generated leads, incoming requests, and will engage in proactive outreach based on a variety of inputs, including client usage and contract expiration.

SofterWare has advanced selling tools, including Salesforce.com and Gong.io, to help you manage and refine your sales process and prospects.

Key Responsibilities:

• Manage opportunities in an assigned customer territory throughout the sales process
• Effectively evaluate prospect needs to recommend appropriate software solutions
• Demonstrate software solutions and products
• Update, maintain and manage prospect records in Salesforce
• Prepare quotes and proposals for prospects using Salesforce
• Provide timely, proactive follow-up on all prospect opportunities
• Achieve monthly, quarterly and annual revenue growth goals
• Maintain a strong knowledge of our products as well as the offerings of our competitors

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Key Requirements:

• Excellent interpersonal, organizational, communication, presentation, and telephone skills
• Ability to learn new software products quickly
• Practical, relevant experience in computer software and technology including Microsoft Windows, word processing, spreadsheets, databases, PowerPoint, and web presentation applications (WebEx, Zoom, or GoToMeeting)
• A strong work ethic, a high level of confidence, self-driven motivation and excellent follow-up skills
• Knowledge of DonorPerfect products & services and/or the nonprofit marketplace a plus
• Bilingual proficiency in English and French is required, with the ability to communicate fluently and professionally in both languages, verbally and in writing. Candidates must be comfortable conducting sales presentations, product demonstrations, and client communications in both English and French.

Education and Experience:

• Bachelor's Degree or comparable experience
• Previous successful consultative sales experience with proven closing abilities

Compensation

We believe great work deserves great rewards — and that when SofterWare succeeds, our team members should share in that success. This full-time, remote position offers a total compensation range of $70,000–$80,000 CAD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth.

Total Compensation includes:

• Competitive base salary
• Quarterly incentive bonuses
• Monthly profit-sharing bonus

Benefits

We’re proud to offer a comprehensive and competitive benefits package, including:

• Paid time off and volunteer days
• Group Insurance through Sun Life
• Simplified Pension Fund
• Annual Wellness Equipment Reimbursement
• Professional Development and Education Assistance
• Matching gifts program
• Employee Assistance and Wellness Programs

DonorPerfect Canada is proud to be an Equal Opportunity Employer.

We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. We are committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.

Join Us

Ready to make an impact with a team that empowers nonprofits every day?

Apply now and help us build a better world through technology and compassion.