National Key Account Manager, Retail

About the Company

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Role Summary

This is an opportunity for an enthusiastic, outgoing individual who is looking for a rewarding career. National Key Accounts Manager is responsible for leading and growing Export Packers largest national retail customers. This individual will have direct sales responsibility for major national key accounts and will be accountable for delivering revenue, profitability, distribution, and market share objectives.

Working closely with the Director, Key Accounts and senior customer contacts and internal cross-functional teams, develop and execute account strategies that drive sustainable growth and strengthen long-term customer partnerships.

Responsibilities

• Represent Export Packers with some of the largest national retail customers and serve as the primary point of contact for all business matters.
• Drive sales growth, profitability, and market share across assigned national accounts.
• Develop and execute customer business plans that support Export Packers strategic, sales and financial objectives.
• Develop and execute growth initiatives for assigned retail accounts to drive sales, market share, and profitability.
• Collaborate with the Director, Key Accounts and lead all customer negotiations, including annual agreements, pricing, promotional programs, and new product launches.
• Negotiate contracts for private label and national brands, including pricing, promotional support, and commercial terms, while ensuring profitability and maintaining strong customer relationships.
• Prepare and manage sales forecasts for key accounts based on customer needs, sales trends, and promotional plans to support inventory planning and meet sales targets.
• Build strong, long-term relationships with key customer stakeholders and identify opportunities to expand the company's business.
• Work closely with the cross functional teams (procurement, PD, QA, marketing , finance and others ) to ensure successful execution of customer programs, innovations sessions, product launches, and promotional activities.
• Provide leadership and direction on account strategy, customer priorities, and market opportunities.
• Keep the VP, Retail informed on customer performance, key developments, competitive activity, and opportunities within national accounts, providing regular updates and recommendations to support business growth.
• Monitor business performance and take action to address gaps, capitalize on opportunities, and deliver agreed-upon sales results.
• Contribute to the development of the Retail division’s overall sales strategy and provide market intelligence on customer, category, and competitive trends.
• Other duties as assigned.

Qualifications/Skills

• Post-secondary education in Business, Commerce, Marketing, or a related field.
• 5+ years of sales and account management experience in the Canadian food industry, with a strong preference for seafood, protein, frozen foods, or consumer packaged goods.
• Proven experience managing national retail accounts and building relationships with major Canadian retail accounts.
• Strong understanding of the Canadian retail landscape, including category reviews, promotional planning, and customer business planning.
• Track record of delivering sales growth and managing customer profitability.
• Experience negotiating annual agreements, pricing, promotions.
• Strong business acumen with the ability to analyze sales performance, identify opportunities, and develop strategic solutions.
• Excellent communication and relationship-buildings skills, ability to drive cross functional collaboration.
• This position is based in a professional office setting, with work primarily performed at a desk using a computer, phone, and other standard office equipment.

Benefits

• Hybrid – 1 day work from home per week
• Summer hours
• Competitive vacation and Personal day policy
• Employee Discounts on consumables
• Employee Assistance Program
• Company Paid Benefits
• RRSP Match Program

The annual base salary for this role is expected to fall between $120,000 and $150,000.

This is an existing vacancy.

Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department.

Please note: A criminal background check is required for all candidates and will be conducted in the final stages of the hiring process. This will be facilitated by our team, with full details provided during the selection process.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.