Account Manager

GENERAL PURPOSE

• The Account Manager is a client-facing role responsible for managing the
• day-to-day development and execution of direct marketing programs while
• supporting the overall success of assigned client accounts. Working closely with
• clients and cross-functional teams, this role translates marketing strategies
• into actionable programs, coordinates execution and ensures high-quality,
• on-time delivery. The Account Manager maintains strong client relationships,
• identifies opportunities for improvement and supports account growth through
• proactive engagement and performance-driven execution.

Bring the relationship mindset. We'll help with the rest.

• The best relationships are not built from a checklist. Account Management is a
• relationship business—not a checklist business. We’re looking for someone who
• can build trust, communicate clearly, stay curious, and help clients and
• internal teams move work forward.

• You may not check every preferred box in this posting, and that’s okay. If you
• have a strong foundation in client service or account management and are excited
• by the opportunity to learn, grow, and make an impact, we encourage you to
• apply.

KEY RESPONSIBILITIES

• Client Relationship & Communication
• Serve as the primary day-to-day client contact, facilitating communication

and proactively addressing questions and concerns.

• Build strong client relationships and develop a comprehensive understanding

of business objectives and marketing priorities.

• Maintain client satisfaction through responsiveness, execution quality and

effective communication.

• Keep Account Directors informed of account developments, risks and growth

opportunities.

• Anticipate client needs, provide clear recommendations, and proactively guide

next steps.

• Communicate complex information clearly and tailor updates and

recommendations to the needs of the audience

• Program & Campaign Execution
• Manage campaign execution from scoping and briefing through creative

development, production and post-campaign analysis.

• Develop and manage project timelines, schedules and deliverables across

cross-functional teams.

• Lead internal and client status meetings, ensuring clear communication,

accountability and timely issue resolution.

• Ensure work adheres to established processes, quality standards and client

expectations.

• Anticipate execution risks, develop contingency plans, and resolve

time-sensitive issues to maintain program momentum

• Maintain clear documentation of project decisions, dependencies, mandatories,

action items and approvals throughout execution.

• Ensure deliverables adhere to applicable brand, legal, program, and

client-specific requirements

• Strategic Support & Continuous Improvement
• Support the development and execution of marketing strategies aligned with

client objectives.

• Develop clear project and creative briefs that translate strategy into

actionable direction.

• Identify opportunities to improve campaign performance, workflows and job

profitability.

• Surface potential growth opportunities and additional client needs to Account

Directors.

• Develop repeatable tools, documentation and workflows that improve team

efficiency, consistency and accountability.

Operational & Cross-Functional Collaboration

• Coordinate across Strategy, Creative, Data/Analytics, Production and other

internal teams to ensure effective program execution.

• Manage project documentation, scopes and deliverables to maintain accuracy

and accountability.

• Coordinate with external partners as needed to support client programs.
• Monitor project budgets, timelines and resource needs, escalating risks and

scope changes appropriately.

• Navigate competing priorities across teams and facilitate timely decisions

that keep work moving forward.

JOB REQUIREMENTS

• Education: Bachelor’s degree in advertising/marketing, communications, or
• related field required.

• Experience: Minimum 4 years of Account Management, Client Services or Agency
• experience, preferably supporting direct marketing or integrated marketing
• programs.

Knowledge, Skills & Abilities

• Strong understanding of end-to-end direct mail and integrated direct

marketing campaigns.

• Working knowledge of audience strategy, analytics, creative development,

production and digital channels.

• Highly organized with the ability to manage multiple projects, timelines and

priorities.

• Ability to coordinate cross-functional teams and translate strategy into

effective execution.

• Strong analytical, problem-solving, communication and interpersonal skills.
• Proactive approach to client service, continuous improvement and identifying

growth opportunities.

• Proven track record of leading cross-functional teams to meet and exceed

goals

• Analytical problem-solving approach with the ability to inform, educate, and

influence to support objectives

• Highly organized with exceptional attention to detail and the ability to

• manage complex programs, competing priorities, and interconnected
• deliverables.

• Proactive, ownership-oriented approach with the ability to anticipate needs,

navigate ambiguity, and independently move work forward.

• Strong client judgment and executive communication skills, including the

• ability to provide clear recommendations, build alignment, and escalate risks
• appropriately.

• Calm, solutions-oriented approach with the ability to resolve time-sensitive

issues and adapt effectively to changing requirements and priorities.

• Strong written and verbal communication and interpersonal skills; proficiency

with Microsoft Office and Workfront; willingness to travel as required.

• Experience working in regulated industries a plus (e.g., utilities, telecom,

insurance.

• Employees can be expected to be paid an annualized salary range of
• $70,000-$85,000, based on variations in knowledge, skills, experience, and
• market conditions.

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