Account Manager, Master Planned Communities (MPC)

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

Ezee Fiber is seeking a relationship-driven and results-oriented Account Manager, MPC to support the growth and expansion of the company’s fiber network through strategic partnerships with Master Planned Communities (MPCs), residential developers, builders, HOAs, POAs, and related stakeholders. This role is responsible for managing and expanding existing partnerships while identifying new opportunities that support market growth initiatives and long-term revenue generation.

The Account Manager, MPC serves as a key liaison between external partners and internal departments, including Construction, Engineering, Sales, Marketing, and Operations to ensure successful project execution, customer satisfaction, and ongoing account growth. The ideal candidate is highly organized, customer-focused, and experienced in managing complex business relationships within telecommunications, real estate development, construction, or related industries.

ESSENTIAL FUNCTIONS

• Manage and maintain relationships with Master Planned Communities (MPCs), developers, builders, HOAs, POAs, and strategic partners.

• Serve as the primary point of contact for assigned accounts and ensure a high level of customer satisfaction and partnership engagement.

• Support the expansion of Ezee Fiber’s network footprint by identifying opportunities for new developments, community partnerships, and service agreements.

• Coordinate with internal departments to support project timelines, construction updates, customer onboarding, and operational needs.

• Track and manage account activities, opportunities, and pipeline updates within CRM systems.

• Partner with Sales and Marketing teams to support community launch strategies, promotional activities, and customer engagement efforts.

• Assist with negotiating and managing access agreements, partnership terms, and service-related discussions.

• Monitor account performance and provide regular updates regarding project status, risks, and growth opportunities.

• Attend community meetings, networking events, builder association meetings, and industry functions to strengthen business relationships and promote Ezee Fiber services.

• Support issue resolution and escalation management to ensure timely and professional communication with partners and stakeholders.

• Maintain knowledge of market trends, competitive activity, and industry developments impacting fiber deployment and residential growth markets.

• Meet or exceed assigned performance goals and account management objectives.

QUALIFICATIONS

Education and Experience Requirements: Bachelor’s degree in Business, Marketing, Communications, Real Estate, or a related field preferred. Equivalent combination of education and relevant experience may be considered. Minimum of 3–5 years of account management, business development, partnership management, telecommunications, real estate development, construction, or related experience required.

• Experience working with residential developers, builders, HOAs, POAs, or Master Planned Communities preferred.
• Strong relationship management and customer service skills with the ability to build credibility and trust with external partners and internal stakeholders.
• Experience managing multiple projects, timelines, and priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and negotiation abilities.
• Ability to work independently while collaborating cross-functionally across departments.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Telecommunications, fiber broadband, or infrastructure industry experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

A Valid Driver’s License

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TRAVEL REQUIREMENTS

Must be able to travel up to 40% to project sites, corporate office, vendor meetings, and other business locations as required.

TOTAL REWARDS

• Competitive compensation package• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match• Paid time off and other generous benefit programs• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.