Account Manager

Job Summary

The Account Manager is an internal sales role that serves as the primary point of contact for all matters specific to assigned accounts. The Account Manager is responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and identifying new business opportunities among existing customers.

Summary of Essential Job Functions/Responsibilities

• Process timely and accurate orders in accordance with customer needs
• Build and maintain strong, long-term client relationships
• Develop trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Negotiate contracts and close agreements to maximize profits
• Develop new business with existing customers and/or identify areas of improvement to meet sales quotas
• Collaborate with sales team to identify and grow opportunities within territory
• Coordinate with management to assure optimum lead-time and inventory levels
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Advise management of challenging customer requests and escalate issues as needed
• Other related duties as assigned

Preferred Education and/or Experience

• 1+ years of relevant work experience
• Bachelor’s degree or degree with equivalent relevant work experience, preferred
• Excellent listening, negotiation, and presentation skills
• Customer service oriented
• Ability to prioritize tasks and manage multiple customer accounts
• Problem-solving and analytical skills to interpret sales performance and market trends
• Results driven individual with high-performance standards of themselves and others

Benefits

• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Health insurance – Medical/Prescription Drug/Dental Vision
• Health Savings Account (HSA)
• Wellness Stipend
• Paid Life insurance
• Paid Short / Long-Term Disability Insurance
• Adoption Assistance (Financial)
• Adoption & Fertility Navigation Support
• Referral Program
• Employee Assistance Program
• Employee Discount
• Tuition reimbursement