Account Manager - The Americas

In a nutshell

• The Account Manager, The Americas (AMA) serves as the main point of contact and
• trusted commercial partner for an assigned portfolio of Design Hotels™ member
• hotels in the Americas, and as a key link between Member Hotels, Design Hotels™,
• Marriott International, and the Global Account Management team.

• The role is responsible for managing and developing member relationships,
• supporting the long-term success of the portfolio, and identifying commercial
• opportunities across assigned accounts. Through strategic consultation,
• relationship management, and representation of the Design Hotels™ brand, the AMA
• works closely with member hotels to address their individual business needs
• while ensuring alignment with Design Hotels™ and Marriott systems, standards,
• services, and initiatives.

Tasks & Responsibilties

• Strategic Account & Relationship Management
• Manage an assigned portfolio of member hotels, acting as the main point of

• contact and building strong, long-term relationships with relevant hotel
• stakeholders.

• Provide strategic consultation and ongoing account management based on

individual member needs, business priorities, and opportunities.

• Proactively identify opportunities to strengthen member hotel performance,

• engagement, and satisfaction, including through relevant Design Hotels™
• programs and services.

• Represent the Design Hotels™ brand, values, and commercial objectives across

assigned accounts.

• Support contract renewals, amendments, and negotiations for assigned member

hotels.

Revenue Growth & Commercial Strategy

• Review and analyze hotel performance and relevant commercial information,

• translating insights into recommendations to drive revenue growth and improve
• commercial performance.

• Prepare data-driven performance updates, business reviews, and commercial

recommendations for member hotels.

• Identify and pursue opportunities for additional Design Hotels™ products and

services.

• Support forecasting and planning activities for assigned member hotels.
• Monitor relevant market developments, trends, competition, and changing

business conditions.

Marriott Integration & Operations Support

• Work with member hotels and relevant internal and Marriott stakeholders to

address operational, system, and integration-related needs.

• Act as a communication bridge between member hotels and Marriott

stakeholders, supporting relevant Design Hotels™/Marriott initiatives.

Cross-Functional Coordination

• Collaborate with regional and global Design Hotels™ teams, Marriott

• stakeholders, and internal subject-matter experts to address member hotel and
• business needs.

• Coordinate the delivery of Design Hotels™ products, services, and initiatives

across assigned accounts.

• Self-directed, with a collaborative approach to working across teams.
• Contribute to regional and departmental projects, priorities, and initiatives

as required.

Scope of Communication

• Internal
• Director of Account Management and Brand Portfolio, The Americas.
• Senior Director, The Americas.
• Design Hotels™ regional and global teams.
• Marriott International regional and global stakeholders.

External

• Hotel owners, asset managers, General Managers, senior leadership, and

relevant hotel teams.

• External partners and other relevant industry stakeholders.

Experience & Mindset

• Experience
• 3–5 years of experience in hospitality, preferably in account management,

sales, commercial operations, revenue management, or business development.

• Experience managing clients, accounts, and/or commercial stakeholder

relationships.

• Good understanding of hotel commercial operations, distribution, and

revenue-management principles.

• Experience with branded hotel systems or Marriott International is an

advantage.

Education

• Bachelor’s degree in business, Hospitality Management, Marketing, or a

related field, or equivalent relevant professional experience.

Skills

• Relationship-management and customer-service skills.
• Self-directed, with a collaborative approach to working across teams.
• Effective presentation and stakeholder communication, including interpreting

data and translating insights clearly.

• Proficiency in Microsoft Office, particularly Excel, and experience

developing professional presentations in PowerPoint/Keynote.

• Comfortable learning and navigating new systems and platforms.
• Willingness to travel within the Americas as required.
• Fluency in English required; proficiency in Spanish preferred. Additional

languages are an advantage.

Perks & Benefits

• 25 vacation days per year so you can rest and recharge
• Contribution to your health through our ClassPass corporate benefit and Blue

Cross Blue Shield plan

• Hybrid mobile working options
• 401k plan after 6 months of employement
• Great benefits at member hotels, brand partners and other employee discounts

and special offers, including Marriott Explore rates

• Career development opportunities in an international company

About Design Hotels™

• Design Hotels GmbH (www.designhotels.com) is a full-service hospitality
• consultancy, offering customized services to its member hotels. Under the brand
• Design Hotels™ the company represents and markets a curated selection of
• currently more than 300 luxury hotels in over 60 countries. These member hotels
• are independently owned but united by a commitment to individuality, progressive
• design, and cultural authenticity. Design Hotels™ embodies the most advanced
• ideas in the hospitality industry and offers discerning travelers new
• opportunities and inspiration for both a more conscious travel and lifestyle.

• The company has its headquarters in Berlin and branches in Los Angeles, New
• York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the
• Marriott International portfolio.

• Design Hotels is an equal opportunity employer, we celebrate diversity and
• practice inclusivity. Hiring decisions are based on merit, qualifications, and
• our business needs only.

Please send your application without a picture.

• At Marriott International, we are dedicated to being an equal opportunity
• employer, welcoming all and providing access to opportunity. We actively foster
• an environment where the unique backgrounds of our associates are valued and
• celebrated. Our greatest strength lies in the rich blend of culture, talent, and
• experiences of our associates.  We are committed to non-discrimination on any
• protected basis, including disability, veteran status, or other basis protected
• by applicable law.

• Marriott International is the world’s largest hotel company, with more brands,
• more hotels and more opportunities for associates to grow and succeed. Be where
• you can do your best work, begin your purpose, belong to an amazing global
• team, and become the best version of you.