Senior Account Manager - Card Design

• The Global Advertising and Brand Management (GABM) team is responsible
• for creating marketplace demand and driving commerce for American Express
• products and services through differentiated and innovative branding, marketing,
• and experiences. We have an ambitious goal: to be the most admired brand in the
• Fortune 500 and we aim to deliver on that by doing work that is both creative
• and effective. The OnBrand team sits within GABM. We are American
• Express’ in-house creative agency. Our ambition is to develop forward-thinking
• ideas and work across channels, end-to-end experiences in digital and beyond
• while building inspiring brand creative and assets to drive consideration for
• target audiences. We are seeking a Senior Account Manager, Card

Design, OnBrand.

The Senior Account Manager, Card Design, OnBrand will report to the Account

Director and lead the Card Design portfolio

• and process end-to-end from intake through strategic alignment, design
• concepting and evaluation, production, launch, and post-launch. As a Senior
• Account Manager, Card Design, you will be responsible for overseeing
• the pipeline, managing relationships with product leaders within the US &
• globally, and translating business needs through Card Design in support of the
• growing and evolving American Express product line strategy.

• To be successful in this role, the candidate must have a background
• in brand management and/or product-led creative, excellent communication skills,
• and a passion for the intersection of product strategy, brand and design. They
• must be a natural collaborator, self-starter, and have experience leading
• teams through complex projects.

RESPONSIBILITIES

• Relationship Management:
• Leverage strong interpersonal skills as the primary point of contact for

Product Managers to foster deep relationships, build trust, and manage the

day-to-day requests

• Cultivate new and existing relationships to drive business where relevant
• Understand a broad and diversified set of product objectives, goals, and

target audiences

• Product & Design Strategy:
• Collaborate with Brand Design to develop clear, actionable briefs that

translate product vision and strategy into Card Design, considering business

needs, design principles, and the external perspective

• Conduct market research, competitive analysis, and audience insights to

inform design strategy

• Identify key performance indicators (KPIs) and establish measurement

frameworks to evaluate success.

Team Collaboration

• Collaborate with internal and external

• teams including strategy, creative, project management, production & card
• issuance to ensure the seamless execution of physical and digital card design

through launch

• Provide guidance and support to direct report(s) and project management to

ensure deliverables are met and projects are executed successfully.

• Foster a positive and collaborative work environment, promoting knowledge

sharing and professional development.

Industry Expertise

• Stay up to date with the latest design trends, financial services

products, technologies, and best practices.

• Share industry insights and thought leadership with clients and internal

teams, advising on emerging opportunities and strategies, and future proofing

the Card Design strategy

• QUALIFICATIONS
• 7+ years in brand management or account management at a leading creative,

design, or strategy agency

• Demonstrated experience managing relationships and fostering long-term

partnerships

• Proven track record developing strategies and briefs that led to

best-in-class creative work

• Analytical mindset with the ability to interpret data, draw insights, and

make data-driven decisions

• Ability to confidently evaluate brand/design work and provide clear

perspectives rooted in insights and business needs

• Strong understanding of product identity’s role in go-to-market planning
• Excellent interpersonal and communication skills with strong ability to

translate strategies into presentations for senior leadership

• Employment eligibility to work with American Express in the U.S. is required as
• the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of

innovation, shared values

• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and
• colleagues. From delivering differentiated products to providing world-class
• customer service, we operate with a strong risk mindset, ensuring we continue to
• uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive
• support for your holistic well-being and many opportunities to learn new skills,
• develop as a leader, and grow your career. Here, your voice and ideas matter,
• your work makes an impact, and together, you will help us define the future of
• American Express.

• We back you with benefits that support your holistic well-being so you can be
• and deliver your best. This means caring for you and your loved ones' physical,
• financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability

benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].

• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other
• status protected by law. American Express will consider for employment all
• qualified applicants, including those with arrest or conviction records, in
• accordance with the requirements of applicable state and local laws, including
• the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
• Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
• Ordinance. For positions covered by federal and/or state banking regulations,
• American Express will comply with such regulations as it relates to the
• consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and
• personally. That's why we have Amex Flex, our enterprise working model that
• provides greater flexibility to colleagues while ensuring we preserve the
• important aspects of our unique in-person culture. Depending on role and
• business needs, colleagues will either work onsite, in a hybrid model
• (combination of in-office and virtual days) or fully virtually.

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• The below represents the expected salary range for this job requisition.
• Ultimately, in determining your pay, we’ll consider your location, experience,
• and other job-related factors.