JobsAccount ManagerSan FranciscoFounding Enterprise Account Manager
True Talent Solutions Partners
Posted 2 days ago · Jobs at True Talent Solutions Partners
Founding Enterprise Account Manager
True Talent Solutions Partners · Redwood City, California, United States
In short
You will manage enterprise customer relationships from production launch through renewal, focusing on account expansion and revenue growth. You will also lead executive business reviews and collaborate with internal teams to address account blockers and improve retention.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
The role requires two to seven years of experience in enterprise account management or customer success within a B2B software company. Candidates must have a proven track record of managing multi-stakeholder accounts and achieving renewal and expansion targets.
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Questions about this role
- Is this True Talent Solutions Partners role remote?
- Tagged on site.
- What does it pay?
- The posting lists $180,000–$220,000 a year.
- Does it sponsor visas?
- Visa sponsorship listed.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Join an AI software startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships, renewals, and account expansion across a portfolio of large enterprise customers. Manage enterprise customer relationships from production launch through renewal, with a focus on existing accounts.
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About the Role
Join an AI software startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships, renewals, and account expansion across a portfolio of large enterprise customers.
What You'll Do
- Manage enterprise customer relationships from production launch through renewal, with a focus on existing accounts.
- Forecast, negotiate, and close renewals while identifying opportunities to expand revenue within each account.
- Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions.
- Use usage data and adoption dashboards to build customer business cases for expanding pilots, use cases, and deployments.
- Lead executive business reviews and help establish the enterprise account management function.
- Identify account blockers and work with Product and Engineering to address issues that affect retention and customer growth.
What We're Looking For
- Two to seven years of experience in enterprise account management or customer success at a B2B software company.
- Experience owning renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio of companies with 2,000 or more employees, or a $3 million to $4 million ARR portfolio.
- A demonstrated record of closing renewals and growing accounts, with measurable revenue outcomes.
- Experience with executive-level commercial conversations and customer success work beyond support, onboarding, or project management.
- Familiarity with CRM systems, usage analytics, APIs, and, ideally, AI, LLMs, voice AI, or consumption-based pricing.
- Experience with call center-heavy sectors such as healthcare, financial services, or airlines is a plus; strong technical or computer science fundamentals are also valued.
Compensation & Benefits
Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.
Location
On-site in Redwood City, California. This is a fast-paced, in-person startup environment.
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