Certified Pre-Owned Account Manager

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

Responsibilities

About the Role

A Certified Pre-Owned (CPO) Account Manager works with the GMCC and Ally to support and manage the CPO program rules and drive performance The role includes oversight on Co-Op funds and management of program rules, consistent oversight and management of the brand representation, including template monitoring and program oversight to maintain minimum corporate standards. Work with GMCC and GMF team to monitor and forecast inventory returns (lease and daily rental) to determine concentration in vehicles and support decisions to target CPO to stimulate dealer purchase and resale. In this role, you will work closely with the Ally team to increase sales of upgrades and complimentary GM Protections products to this brand.

Responsibilities Include

• 20% Inventory & Program Management: Monitor levels of returns for both lease and daily rentals to identify opportunities to leverage the CPO program to stimulate Dealer purchase for resale as CPO. Support the Brand teams in determining rates that will support these efforts
• 30% Sales & Leadership: Support the training team in identification of opportunities to improve overall performance across the Dealer body. Establish strong KPI metrics (turn rates, reconditioning costs, average gross, products sold per unit etc.) that can be regionalized to support GMP and GMF staff to improve performance. Support training curriculum and scheduling.
• 10% Pricing & Acquisition: Analyze market trends, competition and support the marketing of off-lease and daily rental programs on DealerSource., source quality vehicles via auctions or trade-ins, and price stock to turn inventory quickly.
• 30% Marketing: Maintain brand standards in conjunction with GMCC. Provide support in marketing on the development of Tier 3 Dealers sights and POS materials.
• 10% Compliance & Audits: Establish a simplified audit process to ensure brand standards are met at the Dealer level. Provide direction on expectations including oversight of Tier 3 Dealer websites

Qualifications

What makes you an ideal candidate?

• Dealer Network Management
• Ability to influence dealership personnel without direct authority.
• Experience working with dealer principals, general managers, used vehicle managers, and F&I leaders.
• Knowledge of dealership operations and profitability drivers.
• Automotive Retail Analytics
• Strong analytical skills with the ability to interpret:
• Inventory turn rates
• Average gross profit per unit
• Sales penetration metrics
• Finance and protection product rates
• Pricing & Market Analysis
• Knowledge of used vehicle pricing strategies.
• Experience leveraging market valuation tools and competitive data to optimize inventory performance.
• Understanding of vehicle depreciation and residual value trends.
• Sales Performance Management
• Ability to establish and monitor KPIs.
• Experience developing action plans to improve dealer sales performance.
• Familiarity with sales effectiveness methodologies.
• Training & Development
• Experience creating or supporting dealer training programs.
• Ability to identify capability gaps and implement performance improvement initiatives.

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Experience & Education

• Secondary School Completion is required
• Community College is preferred
• University Degree is preferred

What We Offer

• Excellent Health, Vision and Dental Benefits.
• Company Match program for RRSP contributions
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

This posting is for a vacancy.

The base range for this role is: 63,500-113,500

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full-time employees are eligible to participate in health benefits after 30 days of employment.

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