Account Manager (Inside Sales Representative)

The Account Manager (Inside Sales Representative or ISR) is responsible for managing the day-to-day commercial relationship with assigned customers, ensuring accurate and timely order execution while proactively supporting customer needs, protecting account profitability, and coordinating internal resources to deliver an excellent customer experience.

The ISR works closely with the Territory Managers and Supply Chain teams to ensure customer needs are met, quotes are accurate and timely, and customer issues are owned through resolution. The ISR builds trusted customer relationships, provides proactive communication, identifies account opportunities and risks, and supports customer growth and retention.

Responsibilities

• Manage Customer Relationships & Communication: Serve as the primary day-to-day contact for assigned accounts, building strong relationships through proactive communication, timely updates, confirmation of requirements, and follow-through on customer needs and commitments.
• Own Order Execution: Manage order entry, order tracking, status review, releases to shipping, and ongoing account follow-up to ensure accurate and timely execution from order receipt through shipment.
• Coordinate Supply & Demand: Partner with Supply Chain and other internal functions to support material flow, inventory levels, demand visibility, and service performance. Monitor customer demand, forecast changes, and anticipated releases, and communicate changes to the appropriate internal partners.
• Support Commercial Performance & Account Growth: Maintain accurate customer, material, and pricing information; stay aware of customer needs and account activity; and communicate risks, opportunities, competitive activity, and potential growth opportunities to the Territory Manager.
• Resolve Customer Issues: Own day-to-day resolution of customer concerns, including quality claims, delivery issues, pricing discrepancies, invoicing, and short pays, coordinating with internal partners and escalating when appropriate.
• Collaborate Across Functions: Work closely with Sales, Supply Chain, Operations, Quality, Logistics, Purchasing, Finance, and other internal partners to support effective account management and customer service.
• Maintain Account Continuity: Provide coverage for out-of-office team members and ensure continuity of customer service, communication, and execution.
• Perform other duties as assigned.

Desired Experience

• Strong customer service and relationship-building skills
• Strong written and verbal communication skills
• Commercial mindset with the ability to identify customer needs, opportunities, and risks
• Ability to interpret customer demand, pricing, and account activity
• Strong problem-solving and decision-making skills
• Excellent organization, prioritization, and time management skills
• Strong attention to detail and accuracy
• High level of integrity, accountability, and trust
• Proficient computer skills, including Microsoft Office and Excel
• Basic steel product and processing knowledge preferred

Hesitant to apply because you may not meet every specific requirement? If this role is something you are interested in, but your previous experience doesn’t exactly align, we encourage you to apply! At Worthington Steel we are dedicated to building a diverse and inclusive workplace. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.

Worthington Steel (NYSE:WS) is a metals processor that partners with customers to deliver highly technical and customized solutions. Worthington Steel’s expertise in carbon flat-roll steel processing, electrical steel laminations and tailor welded solutions are driving steel toward a more sustainable future.

As one of the most trusted metals processors in North America, Worthington Steel and its approximately 6,000 employees harness the power of steel to advance our customers’ visions through value-added processing capabilities including galvanizing, pickling, configured blanking, specialty cold reduction, lightweighting and electrical lamination. Headquartered in Columbus, Ohio, Worthington Steel operates 37 facilities in seven states and 10 countries. Following a people-first Philosophy, commitment to sustainability and proven business system, Worthington Steel’s purpose is to generate positive returns by providing trusted and innovative solutions for customers, creating opportunities for employees and strengthening its communities.

Worthington Steel Inc., and its subsidiaries, is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability or veteran’s status.