Pilot Account Manager

Description

Merits is driven to improve lives by making high-quality power mobility equipment. We are synonymous with innovative engineering, constant product development, adaptability, and caring customer support. Merits product solutions give people the power to move through life on their own terms.

We are seeking a dynamic, collaborative Account Manager for our Pilot Stairlift Division. This is an exciting opportunity for a customer-focused, tech savvy professional who thrives in fast-paced environments and is passionate about driving sales growth and building strong client relationships.

The Pilot Account Manager will have in-depth understanding of Merits' Pilot Stairlift products in order to guide internal and external stakeholders with sales support, training & development, and technical support. This position is a primary contact for Pilot dealers and will also assist with workflow coordination of Pilot production, sales, and product development. The Pilot Account Manager will target key accounts, develop opportunities, and drive stairlift sales while managing customer relationships to ensure the Pilot sales process run smoothly. Position duties blend sales, operations, and some marketing disciplines to grow Pilot sales with home accessibility businesses, and will improve customer satisfaction, increase Pilot product visibility, deliver measurable results, and exceed sales goals.

This is a full-time exempt position based out of our Ft. Myers, FL Corporate HQ, and reports to the Pilot Project Manager. The starting salary will be based upon experience with a range of $50,000 to $60,000 per year. Regular business hours are typically 8:00am to 4:30pm, Monday through Friday, but candidates should offer flexibility with schedules on weekdays from 7am through 5pm and can support the occasional Saturday if necessary. In turn, the Merits will reasonably reciprocate.

Business travel may be up to 20% for training, annual trade shows / industry events, company sponsored events, and quarterly business reviews with customers. Candidates should be able to withstand the possible stressors that may come from travel.

Candidates should have a college degree in business, marketing, or a related discipline with two (2) years of relevant, industry specific customer service experience; or an equivalent combination of related education, experience, training, and/or skills may be considered. Candidates should also have a verifiable and demonstrated record with customer account management as well as upselling and cross-selling DME or power mobility products. Recent skills and experience using ERP and CRM systems are required, along with working knowledge of MS applications. A valid DL and reliable transportation is required.

What We Offer

• Quarterly bonus eligibility.
• Professional development and career growth opportunities.
• Benefits Package that includes health, dental, and vision insurance benefits for employees and their eligible dependents; short-term and long-term disability and life insurance options.
• H.S.A.
• Employee Assistance Program.
• Discount programs.
• Generous PTO.
• Ten (10) company-paid holidays per calendar year.
• 401(k) with company match and retirement planning resources.
• Monthly on-site employee appreciation lunches.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Collaborate with cross functional teams to ensure quality standards and excellent customer service goals are exceeded.
• Collaborate frequently with Sales/Sales Support, Marketing, Operations, and R&D to plan, schedule, conduct, assess, and document Pilot training for internal and external stakeholders.
• Serve as an alternate to the Pilot Project Manager if needed.
• Utilize the company’s ERP and CRM systems to accurately record and maintain customer and internal operations/sales information including accurately entering quotes and orders.
• Drive and support continuous improvement and a culture of safety and respect.
• Maintain Pilot related inventory and ensure data is accurately entered/reflected in applicable systems.
• Collaborate with senior leadership to establish sales objectives for Pilot products.
• Travel for industry events, product training, troubleshooting, installations, and sales support.
• Answer customer inquiries, provide additional information, and maintain customer relationships and knowledge of Pilot accessibility by means of various communication portals including face to face with travel.
• Ensure customers are provided with applicable/updated information and assets.
• Educate current and potential customers on value proposition and benefits of the Pilot products.
• Provide high-level technical and sales support to internal and external stakeholders.
• Plan and assist with other projects such as, but not limited to, retail and e-commerce initiatives in collaboration with other senior leaders.
• Effectively communicate with current and potential customers information on promotions, following up on leads, and overall Pilot product discussions.
• Stay current on industry standards and trends, new product information/development, and key customer strategies.
• Participate in meetings and provide feedback and reports on activities to leadership for evaluation .
• Stay abreast of local, state and/or federal regulations/requirements as they relate to accessibility installation requirements.
• Follow company safety policies and participate in safety training as it pertains to the position.
• Business travel as needed - may be up to 20%.
• Other duties as assigned.

Requirements

COMPETENCIES & QUALIFICATIONS

• Must abide by Company safety policies and participate in Safety Training as required.?
• Must have good manual dexterity, good physical condition and strength, and good balance is needed for safety.
• Must have excellent problem solving and trouble shooting skills.
• Must have proficient computer skills and experience for communication such as email, data entry/documentation, etc., specifically with MS Office applications.
• Must have proficient skills with using CRM systems (HubSpot, SalesForce or similar) and ERP systerms (Epicor, Oracle NetSuite, or similar), or be ready, willing, and able to quickly learn company IT systems within a reasonable period; must maintain knowledge and skills throughout employment.
• Must be able to travel for training and industry events and can withstand the potential stressors of travel.
• Must have negotiating skills and have the capacity to teach and sell.
• Must have overall technical abilities and savviness to quickly learn and efficiently work with products from any remote location while traveling and/or while providing technical support via telephone or virtual platform.
• Must be a dedicated team player and collaborator with the capabilities to also work independently.
• Must have excellent decision-making skills and be able to collaborate with professionalism and friendly mannerisms.
• Must be able to comprehend and adapt to customer and team member behaviors and can professionally and respectfully address challenges if they arise.
• Must have valid driver’s license and maintain throughout employment with company.
• Must have and maintain a vehicle in sleek design, in very good condition, and have a sophisticated appearance that can safely accommodate transportation of the products. (A van or SUV is recommended.)
• Must speak, read, and write fluent English and have excellent verbal and written communication and customer service skills.
• Must be legally authorized to work in the United States.

Physical Demands: While performing the duties of this job, the employee may be required to sit for extended periods of time, but also will be required to stand, walk, stoop, kneel, crouch, climb/climb ladders or balance; use of hands to handle or feel objects; reach with hands and arms; frequently required to talk and hear; active use of computer/electronic devices. The employee is required to safely lift or move up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ready to Apply?

If you have a passion for mobility products, customer success, and sales growth, we'd love to hear from you. Come join our team who is committed to delivering exceptional products, service, and results and help us continue breaking barriers, fostering independence, and expanding accessibility for all!

How to Apply

Qualified candidates are encouraged to submit their resume with a cover letter detailing their relative experience, career accomplishments, and salary requirements. Please also visit our website and social media pages to learn more about our products, our mission, our vision, and our team!

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PLEASE NOTE: This job advertisement is not intended to be all-inclusive and does not constitute the official job description. The tasks, essential responsibilities and duties, requirements, qualifications, competencies, physical demands, and work environments associated with this role are not fully reflected in this advertisement. This information is provided for general guidance only and is not exhaustive. Job duties and requirements may be modified, added to, or removed at any time based on the evolving needs of the organization.

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All employment offers are conditional and contingent upon successful completion of a Form I-9, successful completion of a pre-employment drug screening, and satisfactory results of an FCRA compliant consumer credit report (after authorization by an applicant). Please note that prior to accepting a potential offer of employment from Merits Health Products, INC, applicants are responsible for disclosing in writing any/all information pertaining to possible non-compete agreements and/or potential conflicts of interest that may affect employment consideration and/or the outcome of employment status.

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Merits Health Products, INC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of Merits Healthcare Products, INC. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination.

Merits Healthcare Products, INC encourages employees to report all incidents of harassment to a member of management and/or the HR department. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence. Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment.

All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.