Clinical Administrative Assistant

Employment Type: Full-Time, 5 Month Contract (37.5 Hours a week)

Location: 171 East Liberty St. Unit 102,

Toronto, Ontario

Reports To: Office Manager or delegate for day-to-day operations.

Village Family Health Team

Village Family Health Team serves the rapidly growing neighbourhoods of Liberty Village, King/Queen West and Parkdale in Southwest Toronto. We are a leading healthcare organization committed to providing exceptional care and support to our community. We pride ourselves on delivering patient-centered care and fostering a collaborative, compassionate, and innovative healthcare environment. We offer a wide range of programs and services to address the diverse healthcare needs of our community with a focus on chronic disease management, mental health and addictions, and health promotion and wellness. We believe in proactive healthcare that include health education and preventive screenings to empower our patients to live their healthiest lives.

Position Summary

The Clinical Administrative Assistant provides front-line secretarial and reception support to the physicians and inter-professional health care providers.

Roles and Responsibilities:

Patient Appointment Scheduling and Communication

• Greets patients upon arrival, assesses and directs patients to appropriate areas
• Answers phone and electronic patient communication and sets appointments for patients with appropriate physicians and/or other health professionals
• Answers patient related questions or inquiries and refers to appropriate individual if beyond scope

General Office Duties

• Performs clerical duties (photocopies, faxes, e-mails, mail pickup/delivery)
• Supports specialist referrals
• Assists with patient communications including in person, phone, written or electronic.
• Supports operations of clinic by proactively problem solving and following up when items need to be fixed or cleaned up.
• Perform other related duties and responsibilities as assigned, in response to evolving organizational needs.

Qualifications:

• Completion of Medical Secretary Course REQUIRED
• Minimum of 2 years Medical Office Experience
• Computer proficiency and demonstrated ability to work with an Electronic Medical Record REQUIRED. Experience with Accuro is an asset.
• Exceptional organizational skills
• Exceptional customer service and interpersonal skills
• Proficient English oral and written communication skills
• Strong problem-solving skills
• Ability to maintain confidentiality and impartiality
• Capacity to adapt quickly to a fast paced, dynamic work environment
• High degree of accuracy and attention to detail
• Demonstrated ability to work independently and with a team
• Ability to prioritize, manage time effectively
• Exercises good judgment

Hours of Work

37.5 hours per week and will correspond to the FHT practice operations including rotational evening and/or Saturday clinics.

Pay: $26.00 per hour

Benefits:

• HOOPP (Defined Benefit Pension Plan)
• Paid time off
• Great location with fantastic colleagues

How to Apply:

Interested candidates are invited to submit their resume and cover letter to Kaitlin MacDonald (kaitlin.macdonald@villagefht.ca) by Nov. 30th, 2026.

Village Family Health Team is committed to equity, diversity, and inclusion.

Accommodations are available throughout the recruitment process upon request.

Village Family Health Team is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce and is committed to hiring practices that are fair and equitable. The company and its hiring managers always seek to hire the most qualified candidate for a position. A protected characteristic under the Human Rights Code is never used against a person during the hiring process.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.