Administrative Assistant II - Shipping Coordinator

Job Title: Administrative Assistant II

Location: Tualatin, Oregon

Reports To: Operations Manager

Position Type: Full-Time

Pay Rate: $20-$24hr depending on experience

About Us: Avalon International Aluminum is a dynamic family owned and operated manufacturing company dedicated to delivering high-quality products and exceptional customer service. We are a manufacturer of interior aluminum doors, frames, and windows. As we continue to expand, we are seeking an Administrative Assistant to provide customer service to our clients, answer questions about their orders, and assist with the management of our ERP system. This is an entry-level position that offers the chance to grow your skills in both customer service and ERP systems.

Position Summary:

As an Administrative Assistant, you will work directly with our clients to answer their questions regarding order status, production timelines, and any related inquiries. You will also assist in managing and maintaining our ERP system to ensure orders and data are accurately recorded. This role involves a combination of customer service and administrative tasks, and it’s ideal for someone looking to gain experience in a manufacturing environment while working closely with clients.

Key Responsibilities:

Customer Service & Client Support

• Serve as the point of contact for clients needing updates on their orders, including delivery dates, production status, and any issues with their orders.
• Provide clear and helpful responses to client inquiries, ensuring excellent customer service.
• Address and resolve any order-related issues, working with the operations team to find timely solutions.
• Maintain accurate records of client communications and follow-up to ensure customer satisfaction.

Order Coordination & Communication

• Coordinate with production and shipping teams to provide clients with the latest updates on their orders.
• Update clients on any delays or issues with their orders in a timely and professional manner.
• Assist in generating order reports and status updates from the ERP system to support client communications.

Qualifications:

Education

• High school diploma or equivalent

Experience

• Previous experience in a customer service or administrative role is required.
• Project coordination experience required.
• Estimating and quoting experience preferred.
• A strong willingness to learn and develop ERP and order management skills.

Skills

• Excellent customer service skills with the ability to communicate clearly and professionally with clients regarding their orders.
• Strong organizational skills and attention to detail, especially when handling order information in the ERP system.
• Ability to manage multiple tasks and prioritize effectively, especially in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to work both independently and collaboratively with the team to ensure client satisfaction.

Desirable But Not Required

• Familiarity with ERP systems or similar software used for order management.
• Prior experience in a manufacturing environment or knowledge of the production process is a plus.
• Basic knowledge of data entry and order management systems.

Why Join Us?

At Avalon, we are committed to fostering professional growth in a supportive and collaborative environment. As an administrative assistant, you will gain hands-on experience in customer service and ERP administration, with the opportunity to grow within the company. We offer competitive pay, benefits, and the chance to work with a dedicated team.

How to Apply:

Interested candidates should submit a resume.