Administrative Assistant (12 Month Contract)

Temporary Full Time

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The Administrative Support Assistant is responsible for administrative duties for the Disability Management Services Office (DMSO).

What you will do

• Paying Invoice, manage incoming inquiries received on the department inbox.
• Open, sort and prepare incoming mail.
• Manage incoming calls received through the department’s toll-free reception line
• Provide professional, courteous and timely service to employees, clients, service providers and other callers
• Scan mail into the document imaging system and set tasks for team members to review and handle the mail.
• Create and mail correspondence to employees, clients, and service providers.
• Maintain employee and client information in Canada Life systems, including entering or updating banking information, updating employee and client contact information, and entering invoice data for payment.
• Investigate mail that has been returned to sender and resend the mail as appropriate.
• Manage the distribution of files requested from the Records Centre
• Other administrative duties as assigned.

What you will bring

• Completion of high school or equivalent
• Proficiency in Outlook, Word, Excel
• Strong keyboarding (50 wpm) and data entry skills required.
• Experience providing customer service or telephone/reception support
• Excellent customer service skills
• Ability to work well independently and as part of a team.
• Well developed organizational, time management and prioritization skills
• Excellent communication skills
• Well-developed problem-solving skills.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $34,900 - $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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