Technical Business Analyst

Zifo is a global provider of scientific and process informatics services supporting life sciences, biotech, and pharmaceutical organizations. We enable digital transformation across R&D, manufacturing, and quality by delivering data-driven, scalable, and compliant software solutions.

Zifo is seeking a motivated Technical Business Analyst to support scientific platform implementations and digital transformation initiatives within life sciences organizations. This role serves as a bridge between business stakeholders and technical delivery teams, helping translate scientific and operational needs into clear requirements and actionable solutions.

The ideal candidate will possess strong business analysis, problem-solving, and communication skills, with an interest in scientific informatics and technology-enabled process improvement. Working alongside senior consultants, project teams, and customer stakeholders, this individual will contribute to requirements gathering, process analysis, solution validation, testing, user adoption activities, and implementation support. This role provides a strong foundation for growth into informatics consulting, product management, or solution leadership positions.

Responsibilities

• Participate in and support discovery sessions, stakeholder interviews, workshops, and business process reviews.
• Gather, document, analyze, and validate business, functional, and user requirements
• Translate business needs into user stories, use cases, process flows, workflows, and supporting documentation.
• Support backlog refinement and prioritization.
• Assist with business process analysis and support the identification of opportunities for process improvement, standardization, and automation.
• Create and maintain project artifacts including requirements documents, user stories, process maps, decision logs, testing documentation, and training materials.
• Support software implementation and scientific platform launch activities across laboratory informatics and scientific data management systems.
• Participate in and support Software Development Life Cycle (SDLC) activities, including system testing, user acceptance testing, implementation, validation, and post-launch support.
• Assist in troubleshooting, documenting, and tracking system defects, enhancement requests, and implementation issues.
• Assist with organizational change management and user adoption initiatives.
• Collaborate and communicate effectively within cross-functional teams consisting of consultants, developers, project managers, product owners, and customer stakeholders.

Required Qualifications

• Bachelor's or Master's degree or equivalent in Life Sciences or a related field
• Exposure to life sciences, biotechnology, pharmaceutical, clinical, laboratory, or regulated environments
• Knowledge of data management, system implementation, validation, or software delivery practices
• Interest in scientific data, digital transformation, and emerging technologies
• Exceptional written, verbal, and interpersonal communication skills
• Willingness to travel based on project and business needs

Preferred Qualifications

• Experience creating business requirements, user stories, process maps, workflows, test scripts, or training materials
• Consulting experience or customer-facing experience
• Familiarity with laboratory informatics platforms such as LIMS, ELN, SDMS, CDS, or related scientific software applications
• Familiarity with Agile methodologies and SDLC processes

A successful Zifo-ite is:

• Proactive, self-motivated, and results driven
• Organized and detail-oriented
• Adaptable and willing to learn unfamiliar technologies and business domains
• Curious and always looking for creative solutions to solve complex problems
• A team player who seeks feedback to continuously improve

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.

We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

If you share these sentiments and are prepared for the atypical, then Zifo is your calling!

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.