Business Analyst

Description

Junior Business Analyst Order Management Systems (OMS)

Location: Grand Rapids, MI (Hybrid)

Experience Level: Junior (1-3 years)

Position Summary

Our customer is seeking a Junior Business Analyst to support initiatives within its Order Management Systems (OMS) environment. This role will partner with business stakeholders, product teams, developers, quality assurance analysts, and supply chain partners to gather requirements, document business processes, and help deliver enhancements that improve order fulfillment, inventory visibility, and customer experience.

The ideal candidate has strong analytical skills, excellent communication abilities, and a desire to learn retail technology systems. This role provides an opportunity to gain experience within large-scale retail operations and digital commerce platforms while supporting projects that impact store fulfillment, eCommerce, distribution centers, and customer order processing.

Key Responsibilities

Gather, analyze, and document business requirements from stakeholders across supply chain, eCommerce, store operations, and IT teams.

Support enhancements and maintenance activities within the customers Order Management System environment.

Create and maintain business requirement documents (BRDs), user stories, process flows, functional specifications, and test scenarios.

Collaborate with Product Owners, Developers, QA teams, and business partners throughout the project lifecycle.

Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives.

Assist in identifying process improvement opportunities and recommending technology solutions.

Analyze order lifecycle processes including order capture, inventory allocation, fulfillment, shipment, returns, and customer notifications.

Support User Acceptance Testing (UAT) activities, test planning, defect tracking, and issue resolution.

Document current-state and future-state business processes.

Monitor production issues and assist with root cause analysis and resolution efforts.

Develop reports, dashboards, and metrics to support operational decision-making.

Communicate project updates, risks, and requirements clearly to both technical and non-technical audiences.

Required Qualifications

Bachelor's degree in Business, Information Systems, Supply Chain, Computer Science, or related field.

1-3 years of experience as a Business Analyst, Systems Analyst, or related role.

Strong analytical and problem-solving skills.

Experience gathering and documenting business requirements.

Understanding of SDLC and Agile software development methodologies.

Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Visio.

Strong written and verbal communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Experience creating process maps and workflow documentation.

Preferred Qualifications

Exposure to retail, supply chain, eCommerce, or order management systems.

Experience with Jira, Azure DevOps, Confluence, or similar Agile tools.

Knowledge of OMS platforms such as IBM Sterling, Manhattan, Salesforce OMS, SAP, or similar solutions.

Familiarity with inventory management, fulfillment, logistics, or store operations processes.

Experience with SQL for data analysis and troubleshooting.

Exposure to API integrations and system-to-system data flows.

Understanding of customer order lifecycle processes.

Job Type & Location

This is a Contract position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Grand Rapids, MI.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a hybrid position in Grand Rapids,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.