Samsung Repair Quality Data Analyst - Korean Bilingual Preferred

Job Type

Regular

Work Location

Samsung Electronics America - Plano, TX 75023

Overview

2020 Companies has a full-time Data Analyst opportunity representing our client, Samsung Electronics America.

The Data Analyst will support Samsung's Service/Repair Quality management team by providing in-depth nationwide data, trends, and analysis to support recommendations and improvements. The position will ensure all data is captured appropriately, reported against, and maintained clearly and accurately for the leadership team to review and act. The data analyst ensures reliable data by setting standards, identifying root causes, and helping resolve issues.

• What's in it for you?
• Competitive $28 hourly rate, paid weekly
• Next-day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off

Paid Holidays

• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description

Collect the data from different sources either it may be raw data, structured data, or ASC’s data, and convert that data to meaningful and useful data for the organization

• Collects, cleans, and interprets data sets to answer a question or solve problem
• Manages and analyzes the customer provided data for warranties and bounce return
• Responsible for monitoring, collecting, and collating repair data using field metrics

Creating dashboards and reports for all levels of Samsung Quality Management and Care Teams

Qualifications

Preferred Bachelor’s Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry

Preferred 1+ years’ experience in a quality or wireless telecommunications position and long-term customer contact and relationship building

Experience setting up Quality/Sustaining engineering processes and procedures

Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills

Experience researching and resolving customer technical complaints and issues

Experience with using statistical process control and failure mode effect analysis FMEA (Failure Mode and Effects Analysis) applications

The ability to understand significant knowledge of circuit design of wireless handsets

The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers & authorized service agents etc.

The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information, and to plan and prioritize multiple work assignments

The ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product information

• Read and interpret detailed and complex customer requirements
• Fully understanding of department KPIs and expectations

Physical/Mental Demands and Working Conditions

Operate PC more than 75% of work time in an alternating sedentary and highly mobile position

High level of visual acuity, numeric/character distinction, and moderate color distinction for accurate test equipment operation, information analysis, and error recognition

Understanding complex Math and reading

Ability for analysis/comprehension and judgement/decision making

Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels

Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.