Data Analyst (Full Time)

About North Country Healthcare (NCH)

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a valued team member this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

Position Summary:

Adhering to System Values, Service Excellence, and Standards of Behavior, the Data Analyst designs, develops, and maintains data solutions, reports, dashboards, and data models that support clinical, operational, financial, and quality decision-making across the organization. This position uses SQL, Power BI, and related reporting tools to translate business needs into accurate, accessible, and well-documented information. The Data Analyst collaborates with technical and non-technical stakeholders to define reporting requirements, validate data and measures, investigate discrepancies, and support data quality and governance initiatives. The position independently manages assigned reporting and analytical work while ensuring the confidentiality, integrity, and appropriate use of organizational data.

Essential Qualifications:

Education:

• Bachelor's degree in Data Analytics, Computer Science, Information Systems, Healthcare Informatics, or a related field or in lieu of formal education, an additional 8 years of experience in the field is acceptable.

Certification or Licensure:

• Relevant certification in data analytics, business intelligence, database technologies, or Microsoft Power BI preferred.

• All employees and contracted staff will have either successful completion of an American Heart Association* accredited course in Basic Life Support (BLS), or ACLS and PALS combined. (for clinical staff), Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis. *Refer to the NCH Life Support Certification Policy for position specific requirements.

Skills:

• Strong, hands-on SQL skills, including the ability to write, interpret, and troubleshoot complex queries using joins, subqueries or common table expressions, aggregations, and appropriate filtering.

• Hands-on experience developing and maintaining Power BI reports and dashboards for business users.

• Working knowledge of Power BI data modeling, relationships, Power Query, and DAX, including creating and validating measures.

• Ability to translate business questions and reporting requirements into sound data logic, useful measures, and clear visualizations.

• Strong data validation and problem-solving skills, including the ability to trace discrepancies and explain findings and limitations.

• Knowledge of relational databases, data quality practices, and documentation standards.

• Strong written and verbal communication skills; able to work effectively with technical and non-technical users.

• Proficiency with Microsoft Excel and other Microsoft Office tools.

• Awareness of privacy, security, and appropriate handling of confidential information; healthcare privacy knowledge is preferred.

• Experience working with a MEDITECH EMR or other healthcare information system is preferred.

• Experience working with healthcare data, clinical or operational reporting, SSRS/Report Builder, or enterprise data warehouses is preferred.

• Knowledge of HIPAA and healthcare data privacy requirements is preferred.

Work Experience:

• Three or more years of relevant experience developing SQL queries, reports, dashboards, or data analysis solutions is preferred. Equivalent experience demonstrated through progressively responsible work, academic projects, or a portfolio may be considered. Candidates should be able to demonstrate practical SQL and Power BI skills.

Essential Functions:

• Develop, enhance, and maintain Power BI reports, dashboards, semantic models, and measures to meet organizational reporting needs.

• Write, maintain, and troubleshoot SQL queries to retrieve, combine, validate, and prepare data for reporting and analysis.

• Use Power Query and DAX to transform data, define calculations, and support reliable reporting.

• Work with stakeholders to clarify business questions, define requirements, confirm measure definitions, and deliver reporting solutions.

• Validate report logic and results; investigate unexpected changes, gaps, inconsistencies, or data quality issues and communicate findings.

• Analyze clinical, operational, financial, and quality data; identify trends and provide clear summaries that support decision-making.

• Document data sources, business definitions, calculation logic, report specifications, and validation procedures.

• Maintain and improve recurring reports and support appropriate automation of data preparation and report delivery.

• Provide user support and training on reports and dashboards, including guidance on interpretation and appropriate use.

• Apply knowledge of MEDITECH EMR data structures and organizational reporting workflows to assigned analyses and reporting.

• Follow organizational privacy, security, access, and data governance policies when handling information.

• Collaborate with IT, clinical, financial, quality, and operational teams on reporting, data quality, and governance initiatives.

• Works collaboratively across departments to achieve shared goals.

• Manages time efficiently and prioritizes workload effectively.

• Performs additional duties as assigned.

Work Environment Considerations: (Office setting, clinical environment, remote work expectations, travel requirements, on-call requirements, exposure risks).

North Country Healthcare is committed to providing equal employment opportunities to all applicants and employees. North Country Healthcare and its affiliates do not exclude people or treat them differently because of race, color, national origin, age, disability or any other protected class. Employment decisions are made based on job related qualifications, skills, and business needs, and without unlawful discrimination in accordance with applicable federal, state, and local laws.

North Country Healthcare provides reasonable accommodation to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, as required by law. Applicants who require reasonable accommodation to complete the application process, participate in interviews, or undergo pre-employment testing should contact NCHRecruiting@northcountryhealth.org.