DB Data Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Client Service Analyst II - TH – Data Analyst (DB Pension)

Join Our Team and Succeed Together

TELUS Health (US) – Benefits Administration and Operations practice delivers specialized expertise, innovative solutions, and comprehensive client support for benefits administration and data management. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to provide seamless benefits experiences while we handle the intricate technical and administrative complexities.

What You’ll Do

• Deliver complex Defined Benefit (DB) services – perform and collect data from various sources, maintain databases and system information to ensure data accuracy for web performance and intricate transactions.
• Interpret plan provisions & regulatory requirements – apply detailed plan documents, industry regulations, and tax implications to ensure accurate outcomes.
• Analyze participant‑level data – investigate and resolve data discrepancies, identify root causes, and present feasible solutions promptly.
• Collaborate cross‑functionally – partner with Actuarial, Payments, Technical Support, Client Services, plan administrators, and other internal stakeholders to enhance system capabilities, improve data accuracy, and boost client satisfaction.
• Support audits & compliance – assist with audit requests, reporting needs, compliance activities, and continuous quality control.
• Identify process improvements – recommend workflow enhancements, troubleshoot problems, and drive productivity and efficiency gains.
• Manage special projects – take on project leadership or special assignments, including system updates, data modifications, and one‑off analytical tasks.

What You Bring

• Bachelor’s degree preferred, or equivalent work experience.
• Minimum 2–3 years in retirement, group benefits administration, insurance, or HR consulting; 3 + years of client‑service experience preferred.
• In‑depth knowledge of Defined Benefit products and services; experience with non‑qualified plans (cash‑balance, QDROs, etc.) is a significant asset.
• Advanced Excel proficiency (large files, complex formulas, links, macros) and strong relational‑database query skills.
• Comfortable with data analytics, reporting, and building executive‑level dashboards.
• Strong math skills with meticulous attention to detail.
• Excellent written and verbal communication; proven ability to convey complex information to internal and external stakeholders.
• Ability to prioritize, multi‑task, and meet tight deadlines while maintaining confidentiality and professionalism.
• Adaptable, flexible, and driven to deliver results in a fast‑paced environment.

Great‑to‑Have

• Experience with major plan transitions (mergers, freezes, conversions, system migrations).
• Advanced data‑analytics skills, including trend analysis of calculation errors or participant outcomes.

Salary Range: $59,000.00 - $65,000.00 USD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.