Executive Assistant (On-Site Community)

Goodman Management Group is a growing community association management company with Richmond and Chesapeake offices. We are passionate about bringing new ideas and innovative technology solutions to the community management industry. We are building a team of talented individuals dedicated to making our clients' lives easier and providing them with the highest quality service possible.

We are looking for an Executive Assistant to support the on-site manager in New Kent, VA. We want to meet you if you are a tech-savvy professional with excellent customer service experience. Our ideal candidate has exceptional oral and written communication skills and can develop engaging content. You should be a ‘people person’ who can provide excellent service via phone, email, or face-to-face with community owners.

PRIMARY DUTIES:

• Perform general office duties including but not limited to typing, file management, some accounting functions, mailing, answering telephones, etc.
• Screen and direct phone calls and distribute correspondence effectively. Expectation to respond to emails and phone calls by end of day when possible and always within 24 hours.
• Act as the primary point of contact among executives, employees, clients, and other external partners.
• Interact with residents, contractors, etc., via phone, email, and in person, and direct them to the appropriate staff member.
• Manage information flow in a timely and accurate manner. Both phone calls and emails should be monitored regularly.
• Format information for internal and external communication – memos, emails, presentations, reports.
• Organization and maintenance of office filing system and supply inventory.
• Manage the processing of completed administrative forms.
• Assist owners and clients with general questions, concerns, and review of accounts.
• Assist with manager-assigned tasks and projects, including, but not limited to, broadcast emails, community notifications, and updating the community calendar.
• Maintain a basic understanding and knowledge of the Association’s governing documents (Declaration, Article of Incorporation and Bylaws), Rules and Regulations, and Architectural Standards.
• Preparation of monthly newsletter(s) and updating of community calendar and website.
• Working with the community Social/Event Committee to develop and implement entertainment, education, fitness, aquatics, and special events programs for the residents.
• Publish and promote events utilizing Sign-up Genius, the community website, and broadcast emails.
• Create special notices and flyers for events or others.
• Handle rentals and reservations of the clubhouses.
• Assist Community Manager with inspections of community amenities.
• Assist Community Manager in answering phones, answering emails, addressing resident needs, etc.
• Assist with violations, modification requests, and homeowner correspondence.
• Maintain clubhouse(s) supply inventory and order as needed.
• Attend events, annual meetings, and special meetings upon request.
• Carries out directives of Boards of Directors and Community Manager.
• Take reasonable safety precautions and maintain desk and office space neatly and professionally.
• Perform other duties as assigned.
• Report to the Regional Manager.
• Work Onsite in clubhouse office Mon-Fri 8:30AM – 5PM

Minimum Education: H.S. Diploma/Equivalent

Minimum Experience: 2-3 years

WORK LOCATION:

• New Kent, VA on-site HOA community

BENEFITS:

• Health, Dental, and Vision Insurance (after 30 days)

• Paid time off

• Parental leave

• Professional development
• Retirement plan and matching (after 30 days)
• Bonuses based on job performance