Human Resources Generalist

Position: Human Resources Generalist

Location: Johnston, IA

Reports To: General Counsel

Classification: Exempt

About Us

The Multi-State Lottery Association (MUSL) facilitates a portfolio of multi-jurisdictional lottery products. The Association's foremost product, Powerball®, is one of the most recognized lottery brands in the world, reaching millions of players across multiple jurisdictions. At MUSL, we value integrity, collaboration, and continuous improvement; and we're looking for people who share those values to join our team.

Position Summary

The Human Resources Generalist serves as the organization's sole HR practitioner, independently managing and executing all human resource functions with a high level of autonomy, judgment, and professional expertise. This role oversees the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, benefits administration, compliance, and policy development, while also functioning as a strategic advisor to leadership.

The HR Generalist ensures that all HR practices support organizational goals, uphold legal and regulatory requirements, and foster a positive, consistent, and transparent workplace culture. As a department of one, this role is responsible for designing, implementing, and continuously improving HR processes, systems, and initiatives across the organization.

Key Responsibilities

Strategic HR Leadership

• Serve as the sole HR authority for the organization, independently overseeing all human resource functions and ensuring alignment with organizational goals.
• Develop, implement, and maintain HR policies, procedures, and best practices to support legal compliance, operational efficiency, and organizational culture.
• Provide strategic guidance to leadership on workforce planning, organizational structure, staffing trends, and HR risk mitigation.
• Manage vendor relationships for HR services, systems and processes that support MUSL and our employees.
• Develops and manages the Human Resources departmental budget, including forecasting, monitoring expenditures, approving routine expenses, managing vendor contracts, and providing budget recommendations to executive leadership.

Recruitment & Talent Management

• Lead the full-cycle recruitment process, including job design, posting, sourcing, interviewing, selection recommendations, and onboarding without direct supervision.
• Analyze workforce needs proactively and advise leadership on staffing strategies to support growth and operational demands.
• Develop and maintain job descriptions, competency models, and hiring standards across the organization.

Employee Relations & Culture Stewardship

• Act as the primary point of contact for all employee relations matters, conducting investigations, recommending corrective actions, and guiding leaders on effective solutions independently.
• Promote a positive organizational culture through employee engagement initiatives, conflict resolution, and proactive communication.
• Provide coaching to employees and supervisors on performance, conduct, and conflict management issues.

Benefits & Compensation Administration

• Administer all employee benefit programs, including health insurance, retirement plans, and leave management, making recommendations for plan changes or enhancements.
• Oversee compensation processes, market reviews, and internal equity evaluations to ensure fairness and competitiveness.

Compliance & Risk Management

• Monitor and ensure compliance with all federal, state, and local employment laws, acting as the organization's subject‑matter expert on regulatory requirements.
• Manage confidential employee records, HRIS systems, and data security practices in accordance with legal and organizational standards.

Performance Management & Development

• Design, implement, and manage performance management processes, including evaluations, coaching processes, and corrective action documentation.
• Identify training needs and coordinate or deliver employee development initiatives to support organizational growth.

HR Operations & Department Ownership

• Manage all day‑to‑day HR operations with full autonomy, balancing strategic responsibilities with administrative efficiency.
• Develop and track HR metrics, providing leadership with insights and recommendations for improvements or organizational adjustments.
• Manages HR vendor relationships and deliverables with consultants, brokers, and external partners.

Policy Creation & Continuous Improvement

• Review and update the employee handbook, SOPs, and HR documentation regularly to ensure clarity, compliance, and alignment with best practices.
• Lead internal projects related to HR modernization, technology adoption, process improvement, and organizational development.

Experience, Education and Required Skills/Abilities

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience), plus a current PHR or SHRM-CP certification.(Preferred qualification combination.)

• Bachelor's degree in Human Resources, Business Administration, or a related field and five years of progressively responsible HR experience.
• Master's degree in human resources management or a related field and two years of professional HR experience.

• Thorough knowledge of local, state, and Federal laws pertaining to HR is required.

• Experience serving as the sole Human Resources professional or operating effectively in a department-of-one environment.
• Effective oral and written communication skills
• Must exercise the highest level of confidentiality and integrity.
• Proficient in MS Office (Excel, Word, Outlook)
• Must be detail-oriented, possess a high degree of accuracy and work well under pressure.

Working Conditions

• Typical indoor office environment
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at a time occasionally

Estimated Salary Range: $70,000 - $80,000 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

Benefits

MUSL offers a competitive and comprehensive benefits package, including:

• Excellent Health, Dental, and Vision Insurance
• Company paid Life Insurance, Short-Term and Long-Term Disability Insurance
• Employee Assistance Program
• Competitive Paid Time Off plan
• Generous retirement contribution (9.25%) with immediate vesting and no match required
• Company paid professional development
• Flexible schedule and an emphasis on work-life balance
• Challenging work with the ability to make a difference

Additional Information

• A post-offer background check is required
• The Multi-State Lottery Association is an equal opportunity employer
• MUSL participates in E-Verify

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The Multi-State Lottery Association is committed to complying with the Americans with Disabilities Act. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation, please contact Human Resources.