Senior HR Generalist | Workforce Analytics & Employee Support

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Senior HR Generalist | Workforce Analytics & Employee Support

Location: Webster, TX (Hybrid)

About the Role

World Fuel is seeking a data-driven HR professional to join our Aviation business as a Senior HR Generalist focused on workforce analytics, employee support, and business partnership.

This role is ideal for someone who enjoys working at the intersection of people and data. You will serve as the primary HR resource for approximately 300 employees while partnering with business leaders to analyze workforce trends, improve decision-making, and provide exceptional employee support.

Success in this role requires strong analytical capability, advanced Excel skills, and the ability to transform workforce data into actionable business insights. You'll work closely with leaders to identify trends, solve workforce challenges, support organizational changes, and improve employee outcomes through data-driven recommendations.

This is an excellent opportunity for an HR professional who enjoys balancing workforce analytics, reporting, HR operations, employee relations, and business partnership within a fast-paced operational environment.

What You'll Do

Workforce Analytics & Business Insights

• Analyze workforce metrics including headcount, turnover, retention, vacancies, internal mobility, hiring activity, and organizational changes.
• Develop recurring and ad hoc reports using Workday and advanced Excel tools.
• Create executive-ready dashboards, presentations, and reporting packages for business leaders.
• Identify trends, risks, and opportunities within workforce data and provide actionable recommendations.
• Support workforce planning initiatives through data analysis and forecasting.
• Partner with leaders to improve retention, staffing effectiveness, and organizational performance.
• Validate, audit, and reconcile workforce data to ensure accuracy and integrity.
• Support reorganizations, workforce transitions, and organizational design initiatives through reporting and analysis.

Employee Support & HR Operations

• Serve as a trusted resource for employees and managers across the Aviation business.
• Support employee lifecycle activities, including onboarding, promotions, transfers, compensation changes, reporting changes, and separations.
• Assist with employee relations matters, investigations, performance management, and workplace issues.
• Partner closely with HR Business Partners, Talent Acquisition, Compensation, Benefits, Learning & Development, and Employee Relations teams.
• Conduct exit interviews and identify themes and trends that improve retention and employee experience.
• Support organizational communications and employee engagement initiatives.
• Help leaders navigate employee-related challenges while ensuring appropriate documentation and escalation.

Business Partnership

• Support leaders with workforce planning, staffing decisions, organizational changes, and talent initiatives.
• Create and maintain positions in Workday and assist with hiring activities.
• Deliver responsive on-site HR support while building strong relationships with employees and leaders.
• Identify operational workforce risks related to retention, attendance, staffing, and employee engagement.

What We're Looking For

Required Qualifications

• 4+ years of HR Generalist, HR Business Partner, HR Operations, Workforce Analytics, or related HR experience.
• Strong analytical skills with the ability to convert workforce data into meaningful business insights.
• Advanced Excel skills, including PivotTables, XLOOKUP, complex formulas, reporting, and data reconciliation.
• Experience creating dashboards, presentations, and executive-level reporting.
• Experience using HRIS platforms such as Workday, Oracle, UKG, SAP SuccessFactors, or PeopleSoft.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and stakeholder management skills.
• Experience partnering with managers and business leaders.

Preferred Qualifications

• Experience supporting aviation, logistics, transportation, manufacturing, energy, distribution, or other operational environments.
• Experience supporting approximately 200-500 employees.
• Experience with workforce planning and organizational reporting.
• Experience working in growth, transformation, acquisition, or organizational change environments.
• Experience leveraging Microsoft 365 Copilot or other AI-enabled business tools to improve reporting, analysis, and operational efficiency.
• Bachelor's degree in Human Resources, Business, Psychology, Analytics, or a related field.

Why Join World Fuel?

• Partner directly with aviation business leaders and influence workforce decisions.
• Gain exposure to workforce analytics, people reporting, and organizational planning.
• Develop expertise in Workday reporting, analytics, and data-driven HR decision-making.
• Work within a highly visible operational environment supporting a critical business segment.
• Join a collaborative HR team focused on innovation, continuous improvement, and operational excellence.
• Hybrid work arrangement based in Webster, Texas.

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World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.