Human Resources Generalist

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Job Description Summary:

The Benefits Manager at Fusion Connect is responsible for the administration and management of comprehensive employee benefit programs, including health, wellness, and retirement plans. This role collaborates closely with Human Resources, Payroll, and senior leadership teams to ensure seamless delivery and continuous improvement of benefit offerings. The Benefits Manager takes a proactive approach to stay informed on relevant laws, regulations, and market trends, ensuring that benefits programs remain competitive and compliant. Additionally, this position focuses on fostering effective communication and resolving benefit-related issues to enhance the overall employee experience.

Job Description:

Essential Duties and Responsibilities

• Oversee the management and administration of employee benefit programs, including health, wellness, and retirement plans, ensuring alignment with organizational goals and competitive market standards.
• Maintain and update comprehensive employee records and benefits files with a high degree of accuracy.
• Coordinate and lead the daily benefits processing, including enrollments, terminations, claims, and changes, ensuring timely and accurate handling.
• Manage relationships with insurance carriers, brokers, and other external partners to ensure effective administration of benefit programs and competitive offerings.
• Advise and educate employees on the details of the company’s benefit programs, providing clear and concise information to enhance understanding and utilization.
• Develop new employee benefit orientations, communication materials, and educational opportunities to promote employee engagement and knowledge.
• Resolve benefit-related issues and respond to queries and requests in a timely, professional manner.
• Collaborate with Payroll to ensure accurate processing of employer contributions and payroll deductions.
• Responsible for managing benefit compliance and regulatory requirements, including the accurate and timely filing of 5500, 401(k) audit, PCORI, SAR, and Medicare Part D Notice and other related documents.
• Implement and oversee data audit procedures to ensure accurate administration of benefit plans and compliance with applicable laws.
• Administer company leave programs, including FMLA, Disability, ADA, and Worker’s Compensation, ensuring compliance with federal and state regulations.
• Oversee the administration of retirement plans, including 401(k) and pension plans, ensuring accurate contributions, compliance, and effective communication with employees.
• Conduct regular analysis and reporting on benefit program performance, providing insights and recommendations to senior leadership.
• Stay abreast of industry trends, regulatory changes, and best practices to ensure the company’s benefit programs remain competitive and compliant.
• Collaborate with HR leadership to develop and implement strategic benefits initiatives aligned with the company’s overall objectives.

Knowledge, Skills, and Abilities

• Expertise in managing complex benefit programs and administration processes.
• Proficiency in working with spreadsheets, databases, and data analysis tools.
• Strong background in financial analysis and reporting related to benefits administration.
• Excellent verbal and written communication skills, with the ability to present complex information clearly.
• Strong analytical thinking and problem-solving skills.
• High degree of confidentiality and professionalism.

Education and/or Experience

• Bachelor’s degree is required but may be substituted with two years of related experience for each year of education.
• A minimum of seven years of experience in benefits administration.