Human Resources Generalist

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Bridgewell Mission: "Connecting People with Possibilities"

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary: Reporting to the HR Director, the HR Generalist supports the daily operations of the Human Resources department while providing guidance to employees and managers regarding HR policies, employee relations, compliance, training, benefits, leave administration, performance management, and employee engagement. The HR Generalist ensures confidentiality of employee information while providing excellent customer service and supporting practices that align with Bridgewell's values.

Schedule: Monday- Friday 8:00am-4:00pm or 9:00am-5:00pm (40 hours per week)

Essential Duties and Responsibilities

• Review background checks during both the onboarding and annual compliance check process and escalate concerns to the Director of HR.
• Participate and present in new hire orientation and serve as the first point of contact for employee issues that arise during orientation.
• Maintain accurate employee records and HR documentation in accordance with Bridgewell policies, applicable employment laws and the collective bargaining agreement.
• Provide excellent customer service to employees and managers when responding to HR-related questions, policy interpretation, benefits information, and workplace concerns.
• Provide support and guidance to managers regarding employee relations matters, ensuring appropriate documentation is in place while escalating issues as appropriate.
• Conduct and assist with internal investigations related to employee relations concerns, policy violations, workplace complaints, and other sensitive matters while documenting findings, maintaining confidentiality, and partnering with leadership on appropriate follow-up actions.
• Assist employees and managers with questions related to payroll, employee benefits, leaves of absence, workers' compensation, and other HR programs in collaboration with Benefits, Recruitment, Training, and Payroll.
• Assist, train and provide guidance to managers regarding performance management processes, including review cycles, coaching/training documentation, corrective action/progressive discipline, employee development plans, and PIPs.
• Coordinate training and compliance audits, as per department processes and requirements.
• Actively participate in employee engagement initiatives, and employee recognition programs and support an environment where employee development and leadership empowerment are priorities.
• Prepare HR reports, track key metrics, and support audits related to compliance, training, employee records, and HR processes.
• Ensure HR practices are administered in accordance with federal, state, and local employment laws, Bridgewell policies and best practices.
• Gather relevant information for unemployment claims and participate in hearings.
• Assist with labor relations.
• Follow up on exit interviews, track key metrics and prepare reports and recommendations.
• Ensure confidentiality and professionalism when handling sensitive employee and organizational information.
• Role models the core philosophy of universal supports and promotes Bridgewell's values: dignity, respect, caring, integrity, safety and wellness across their teams.
• Maintain core training certifications including FA/CPR, and all other mandatory training courses based on Bridgewell's policies and procedures.
• Other duties as assigned.

Required Education/Experience

• Bachelor's degree or equivalent related work experience in Human Resources, Business Administration, or a related field.
• At least two years' experience in Human Resources
• Knowledge of federal and state employment regulations is essential.
• Oral and written communication skills are needed to effectively perform duties.
• Competence in Microsoft Office and experience with HRIS, or employee record systems, is preferred.
• Experience working in healthcare, human services, nonprofit, education, or a service-oriented environment will be a plus.

Required Skills/Knowledge

• Proficient in planning, prioritizing, and executing assigned tasks efficiently and on time.
• Communicates effectively, both verbally and in writing.
• Ability to explain HR policies and processes to employees and managers who may be navigating sensitive or complex workplace matters.
• Ability to handle sensitive employee data and personal information while ensuring confidentiality of information.
• Actively listens and demonstrates empathy and understanding.
• Exceptional customer service skills.
• Ability to recognize opportunities for process or system improvement and leverage practical thinking to solve HR operational challenges.
• Ability to work independently as well as part of a team.
• Ability to effectively present training materials to employees and managers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee:

• Prolonged periods sitting at a desk and working on a computer.
• May occasionally climb stairs and lift up to 25 pounds.
• The ability to drive to Bridgewell programs/other locations if necessary.
• Ability to be certified and maintain such certification, in PBS, PABC Tier 1, First Aid/CPR and any other certification/training required based on program or department needs and Bridgewell policies and procedures.
• Must have a current US driver's license and one year of driving experience.

Bridgewell offers

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.