Client Support & Solutions Consultant

About the Opportunity

We are seeking organized, solution-minded individuals to join our remote team as Client Support & Solutions Consultants. In this role, you will help clients navigate vacation-planning needs by researching appropriate options, coordinating requested arrangements, and providing dependable support when questions or changes arise.

This opportunity is ideal for individuals who enjoy customer interaction, problem-solving, research, and managing responsibilities independently. Previous travel-industry experience is not required. Training, supplier education, and continued support are provided.

Independent Work Structure

This is a remote, independent opportunity rather than a traditional hourly or salaried employee position. You will have flexibility in managing your schedule while taking responsibility for client communication, follow-up, organization, continued learning, and relationship-building.

Individuals who succeed in this role are proactive, dependable, comfortable working independently, and willing to take ownership of their client relationships while using the tools and resources provided.

What You'll Do

• Speak with clients to understand their preferred destinations, travel dates, budget, interests, priorities, and individual concerns.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services through approved supplier resources.
• Help clients compare available choices, identify practical solutions, and coordinate selected arrangements.
• Organize reservation information, confirmations, schedules, itinerary details, and other important trip materials.
• Provide ongoing support by answering routine questions, sharing updates, following up on outstanding items, and assisting with standard booking adjustments.
• Review information for accuracy, monitor important deadlines, maintain organized records, and continue developing destination and supplier knowledge.

What You'll Have Access To

• Fully remote work with flexible scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development and skill-building resources
• Opportunities to strengthen client service, communication, research, organization, and problem-solving skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, helpful, and solution-oriented approach
• Strong organization and attention to detail
• Comfortable researching information and explaining available options
• Effective problem-solving and follow-up abilities
• Ability to manage multiple client needs and deadlines independently
• Willingness to learn supplier systems, digital platforms, and new processes
• Dependable, adaptable, and comfortable taking initiative
• Self-motivated and capable of working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying regions