Implementation Manager I

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Implementation Manager is responsible for leading and managing project implementations within a specified geography, region, district, product, or service area. This role is focused on ensuring project success through effective communication, planning, risk management, and resource coordination. The Implementation Manager will work closely with both Business and Information Technology teams to establish and meet project requirements, acting as the primary contact throughout the project lifecycle. This position involves supervising a team and may require occasional travel and flexibility in work hours to meet project demands.

Key Responsibilities:

Project Management and Oversight

• Lead the overall implementation process, including project planning, communications, and resource coordination.
• Manage and resolve project-related issues within assigned areas, ensuring timely progress and successful completion.
• Implement risk mitigation strategies to address potential challenges.

Stakeholder Coordination

• Collaborate with key internal and external stakeholders to define business requirements and secure necessary approvals.
• Act as the primary point of contact throughout the project, facilitating effective communication and updates.

Planning and Development

• Support in developing deployment strategies and roll-out plans to ensure smooth implementation.
• Oversee post-implementation audits to verify project success and adherence to established criteria.
• Facilitate user acceptance testing (UAT) to ensure quality and functionality meet expectations.

Team Management

• Supervise a team of supervisors, providing guidance and support as needed for successful project delivery.
• Coordinate resources effectively, ensuring team alignment with project goals and timelines.

Travelling

• Willingness and ability to travel across North America on short notice as required for project needs.

Qualifications

• Proven experience in project implementation, preferably in a similar role within a technical or business-focused environment.
• Strong understanding of project management processes, including risk management, resource coordination, and issue resolution.
• Demonstrated ability to manage and lead teams in a project setting.
• Excellent communication and interpersonal skills, with a track record of effective collaboration with various stakeholders.
• Flexibility to travel and adjust work hours to meet project requirements.

This role is an exciting opportunity for a detail-oriented and organized professional with a strong background in project management and team leadership. If you are dedicated to driving successful project implementations and thrive in dynamic environments, we encourage you to apply.

Additional Information

• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)
• Location: KYDAL, 6200 New Cut Rd, Fairdale, KY 40118
• Job Level: Mid Manager
• Internal Salary Grade: 303
• Work Schedule: M-F, 8:00 a.m. to 5:00 p.m.
• Last day to apply is November/06/2026 End of day

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.