AVP, Manager of Paralegal Services

Job Details: Job Location: 160 Cochituate Rd. Framingham, MA 01701 (CRO) - Framingham, MA, Position Type: Full Time, Salary Range: $62790.00 - $108150.00Salary, Job Shift: Day, Job Category: Management, Position Description Title: AVP, Manager of Paralegal Services Department: Commercial Loan Support Reports to: VP, Commercial Loan Manager Supervises: Paralegal(s) Classification: Exempt Date Prepared: October 28, 2026 Summary / Objective The AVP, Manager of Paralegal Services is responsible for leading and managing the Commercial Lending paralegal team in support of complex commercial loan transactions. The AVP will provide management oversight of the loan documentation function while servicing as a senior subject matter expert in commercial loan documentation, collateral perfection, legal due diligence and closing requirements. More specifically, this role oversees the paralegals with loan documentation generation and review, closing coordination, due diligence, compliance with regulatory and internal requirements, and operational workflow management. This role serves as a trusted advisor and partner to Commercial Lending, Credit Administration, Relationship Management, Legal Counsel, and Operations to ensure accurate, timely, and compliant loan closings. The AVP functions as the documentation subject matter expert within the commercial lending department, providing independent review and administration of commercial loan documents, entity review, collateral perfection, title and lien analysis, and closing due diligence to ensure documentation accuracy, regulatory compliance, and enforceability of the Bank's commercial loan portfolio. Experience & Education Requirements: Bachelor’s degree in paralegal studies, legal studies, business administration, finance, or related field preferred. Paralegal Certification is strongly preferred 8-10+ years of commercial lending documentation, commercial loan closing, legal documentation, or commercial paralegal experience supporting CRE, C&I, SBA, ABL, Participation, Master Line and Construction loan structures 2-4+ years of management or supervisory experience. Experience working within a commercial bank, financial institution, commercial loan servicing organization, or law firm supporting complex commercial credit transactions. Advanced experience reviewing and negotiating commercial loan documentation and collateral structures with the ability to independently identify documentation deficiencies and legal risks required. Prior experience in a regional or community bank commercial lending environment preferred Essential Job Functions: Oversee the preparation, review, and coordination of documentation for commercial loan transactions, including CRE, C&I, SBA, ABL, Participation, Master Line and Construction facilities. Review legal documentation for completeness, accuracy, and conformity with approved credit terms, compliance with bank policies, regulatory requirements, and legal standards all while maintaining quality control processes to minimize documentation exceptions and operational risk. Ensure all required due diligence items are obtained, reviewed, and accurately documented prior to closing. Monitor closing pipelines and ensure transactions are completed within established timelines. Ability to manage multiple complex transactions and competing deadlines. Serve as a primary escalation point for complex closing and documentation issues. Collaborate with Relationship Managers, Portfolio Managers, Credit Officers, Legal Counsel, Commercial Loan Manager and Operations teams to facilitate successful transactions. Foster, build and maintain strong relationships with borrowers, colleagues, attorneys, title companies, and other external stakeholders. Lead, supervise, mentor, and develop a team of commercial lending paralegals while promoting a high performing and engaged team culture. Establish performance goals, conduct evaluations, and provide ongoing coaching and professional development. Develop, implement, and maintain procedures, workflows, and controls for loan closing activities. Identify opportunities to improve efficiency, service quality, and risk management practices. Monitor department metrics, service-level agreements, and operational performance indicators. Participate in system enhancements, testing, and process automation initiatives. Promote a collaborative, customer-focused, and compliance-oriented culture. Qualifications: Required knowledge, skills & abilities: The role requires advanced knowledge of legal and loan documentation requirements of commercial real estate, C&I, construction, ABL, SBA and participation lending transactions. Ability to independently manage and direct staff on multiple complex transactions from documentation through closing and post-closing. Extensive knowledge of commercial loan structures, collateral perfection, title and lien requirements, UCC filings, and closing documentation. Strong understanding of commercial lending regulations and banking operations. Exceptional analytical, organizational, and problem-solving skills. Strong leadership, communication, and interpersonal skills. Proficiency in commercial loan systems, documentation platforms, and Microsoft Office applications. Borrower centric mindset Physical Demands and Work Environment: Ability to use standard equipment such as computers, phones, and photocopiers Requires manual dexterity and sitting for longer periods of time Must be able to work schedules that meet the needs of the Bank Occasional local travel for Bank purposes Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore required.