Lead Product Manager – Subscription Management

Role Summary

We're looking for a Lead Product Manager to own McAfee's subscription management platform - the capabilities, business rules, and services that power how subscriptions are purchased, upgraded, downgraded, renewed, shared, and retained across the McAfee ecosystem. This is a senior, high-ownership individual-contributor role: you'll set the direction for one of eCommerce's most strategic platform domains and build the decisioning, lifecycle, and packaging services that our business depends on, partnering closely with the teams who own those customer-facing surfaces.

This is the right role for someone who thinks like both a platform builder and a business strategist, someone who can turn ambiguous subscription rules into clean, reusable product models, and who cares as much about scalable architecture as about retention and ARPU. As a Lead PM you'll operate with a wide span of influence: driving multi-team, multi-quarter initiatives, shaping the domain's long-term architecture, and delivering capabilities that shape the future of McAfee.

Position Details

What You'll Own

• The subscription lifecycle platform: the core capabilities behind renewals, upgrades and downgrades, add-ons and cross-sell, co-termination and proration, trial-to-paid transitions, cancellation, and entitlement changes.
• The subscription decisioning engine: centralized rules for upgrade/downgrade and renewal eligibility and billing implications, offer targeting, multiple subscription management, and orchestration across channels. Build new AI-powered solutions that match the right decision to the right time in the customer’s lifecycle.
• Plan and subscription management: the platform behind user and entitlements engines, including primary/secondary members, member lifecycle, plan changes and flexible entitlement decoupling from core offer models.
• Smart retention & auto-renewal logic: intelligent downgrade paths, and smart offers to retain customers with the best value, while increasing our subscriber base and lifetime value. Leverage our deep data lake and AI agents to uncover new opportunities.
• Packaging & plan experimentation: test optimal migration and transition paths between plans, user-based plan architectures, and new monetization models.
• Platform modernization: enhancing centralized, scalable eCommerce products and capabilities that are used throughout the company.

What You'll Do

• Set the subscription platform strategy and translate it into a prioritized, sequenced roadmap with measurable goals across lifecycle, decisioning, retention, and packaging.
• Enable smarter retention: partner with Product and Marketing to build save capabilities, downgrade logic, and AI-driven discounting to retain subscribers.
• Increase plan flexibility: define the platform for smooth transitions between profiles and primary account holder management that lets customers grow from individual to family and partner plans, and that handles the member and transition scenarios cleanly.
• Own the metrics that matter: renewal rate, retention, bookings, and ARPU - and tie platform investments directly to those outcomes.
• Partner cross-functionally with Engineering, Payments, Pricing, Finance, Marketing, and Analytics to ship cohesive eCommerce capabilities.
• Prioritize effectively across new capabilities, technical debt, and customer-experience improvements.
• Represent the domain in planning and leadership forums with recommendations grounded in data and customer insight.

What We're Looking For

• 10+ years of product management experience, including owning subscription, billing, membership, payments, or monetization platform products.
• Experience building platform capabilities used by multiple downstream teams
• Experience with complex lifecycle systems and business-rule or decisioning engines.
• Strong ability to turn ambiguous business requirements into clean, scalable product models and lifecycle states.
• Track record balancing customer experience with business outcomes such as retention, renewal, and ARPU.
• Comfortable discussing subscription states, entitlements, billing systems, event-driven and API-based platforms.
• Demonstrated ability to lead through influence across engineering, finance, analytics, retention, marketing, and operations.
• Excellent communicator who can set strategy, align stakeholders, and make complex systems understandable.
• Bonus: experience applying AI to subscription decisioning to move business KPIs, but not at the expense of the customer experience.

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.:

• Bonus Program
• 401k Retirement
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support and Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Pay Range

The anticipated compensation for this position is USD $200,000.00/Yr. - USD $230,000.00/Yr. depending on experience and qualifications.

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