Technical Product Manager

The Technical Product Manager is responsible for supporting adoption of the organization’s technology-based products and services. This role works directly with customers to provide training, configuration, and business process guidance related to adoption of technology-based products and services. Also works closely with Product Marketing Management to ensure that technical benefits are understood and conveyed to the market place and provides feedback on product requirements. The Technical Product Manager also is resource for testing new software versions in client use cases. Finally, the Technical Product Manager works closely with customer facing resources such as Inside Sales, Outside Sales and Product Support to impart technical and application knowledge.

• Demonstrates technology-based products and services for customers and Sales.
• Understands customer business requirements and communicates how our products and services meet those requirements.
• Manages implementation and training of key customer stakeholders regarding our products and services.
• Translates customer use scenarios into requirements.
• Oversees and confirms testing of product/product enhancements.
• Provides remote support for customers and Sales related to technology-based products and services.
• Additional duties as assigned.

Qualifications

• Bachelor’s Degree in Information Systems, Business Administration, Communication or related field
• 6+ years of previous technical product support experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions