Product Manager - Hospitality & Guest Experience SaaS

Product Manager - Hotel & Hospitality SaaS

Uniguest Hotel Hub

POSITION SUMMARY

Help shape the technology that connects hotels, their teams, and their guests. Uniguest is seeking an entrepreneurial Product Manager to own and evolve our Hub product for hotel and resort properties, turning customer insights into capabilities that improve guest and staff experiences and drive company growth.

As part of Uniguest’s Global Product Management team, you will own the product roadmap and guide initiatives from discovery through development, launch, and continuous improvement. You’ll work directly with hotel brands, management companies, and property teams to understand their needs, while partnering closely with engineering, design, and commercial teams to bring solutions to market. This role combines strategic product ownership with hands-on Agile delivery, including managing the backlog, shaping user stories, and advancing integrations across the hospitality technology ecosystem.

If you enjoy solving customer problems, making data-informed decisions, and seeing your ideas translate into measurable results, this role offers the opportunity to make a meaningful impact on a growing hospitality SaaS product.

This is a remote position based in the United States, with occasional travel of up to 15% for customer meetings, customer advisory board meetings, sales kickoffs, and similar events. Regular or weekly travel is not expected.

PRIMARY RESPONSIBILITIES

• Define and build innovative capabilities that drive growth, customer outcomes and differentiation for the Hub product across hotel and resort properties
• Serve as the Product Owner within an Agile Scrum environment by managing the product backlog, writing high‑quality user stories and acceptance criteria, and guiding features through development, testing, and release.
• Collaborate closely with cross‑functional teams - including engineering, design, sales, marketing, services, and support - to ensure successful product launches and strong market adoption.
• Drive product performance through data‑driven decision‑making, experimentation, and continuous iteration.
• Conduct competitive analysis and market research to inform and refine the product roadmap.
• Maintain expertise in hospitality industry trends, guest technology, and familiarity with third‑party systems ecosystem, including PMS, POS, CRM/loyalty and others.
• Create clear, compelling customer‑facing product documentation, such as release notes, feature guides, and capability one‑pagers,
• Engage directly with key customers - including hotel brands, management companies, and on‑property teams - to understand guest experience workflows, challenges, and unmet needs, ensuring that voice of customer directly informs product decisions.
• Partner closely with engineering to translate customer insights into user stories and requirements, including integrations with third‑party hospitality systems, ensuring solutions are feasible, scalable, and aligned with business goals.

EXPERIENCE & SKILLS

• Skilled in Agile methodologies and the full SDLC, with strong capabilities in requirements elicitation and translating needs into clear user stories.
• Deep experience with SaaS products, in hospitality or guest‑facing technology.
• Entrepreneurial mindset focused on driving product‑led growth and market impact.
• Strong communication, collaboration, and problem‑solving skills; thrives in fast‑paced, dynamic environments.
• 5+ years in Product Management; familiarity with JIRA and Confluence is a plus.
• Confident working directly with hospitality stakeholders—brand, property operations, IT, and guest‑experience teams - to understand needs and drive meaningful outcomes.
• Experience integrating with property management systems (e.g., Oracle OPERA, Mews) or partnering with major hospitality technology vendors, such as POS, CRM/loyalty, or guest‑engagement platforms.
• Solid understanding of SaaS product management and the Agile lifecycle from discovery through launch and continuous improvement.
• Ability to collaborate effectively with engineering, commercial, and business teams.
• Growth mindset with a passion for learning, experimentation, and delivering innovations that improve guest and staff experiences.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Engineering, Business, Marketing, or relevant field, or equivalent professional experience.
• Ability to travel up to 15% of the time.

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.