Enterprise Systems Workspace Product Manager

Who You'll Work With

We are seeking a Nashville-based Workspace Product Manager to join our IT Product Management Team in Technology Services and Support.

Product Managers support efforts managing enterprise technology and leading cross-functional teams from a product's conception through to its launch and business-as-usual (BAU) support. The successful candidate will be responsible for helping to manage, administer and support enterprise technology across the AB organization, including helping to define the strategy, roadmap, and features of certain enterprise technology products. The position will partner with AB’s other IT Product Managers and will liaise between the business users and AB’s engineering teams, development groups, vendors and service and support teams.

What You'll Do

The role is responsible for the management, support and enhancement of all end user workspace tools including desktops, mobility and operating systems stacks.

Key Responsibilities

• Own the vision, strategy, roadmap, governance, and end-to-end lifecycle of assigned enterprise workspace products and services, ensuring alignment with business priorities, technology strategy, and organizational risk objectives.
• Serve as the senior product and service authority for the workspace stack, providing strategic direction, decision leadership, and subject matter expertise to business, technology, security, operations, and support stakeholders.
• Lead cross-functional programs from concept through implementation and sustained operations, establishing clear outcomes, decision rights, milestones, dependencies, risks, and measures of success.
• Develop and maintain product, service, and operating models that define ownership, accountability, support structures, escalation paths, controls, standards, and lifecycle responsibilities across internal teams and strategic partners.
• Translate business, user, technical, operational, security, and regulatory requirements into prioritized capabilities, service improvements, and investment recommendations.
• Partner with architecture, engineering, security, infrastructure, and service organizations to ensure that workspace capabilities are securely designed, resilient, scalable, supportable, and aligned with enterprise standards
• Direct enterprise modernization, migration, upgrade, and transformation initiatives, including readiness planning, validation, phased deployment, change adoption, operational transition, and retirement of legacy capabilities.
• Establish structured testing, pilot, and feedback programs to validate business value, technical performance, security, compatibility, operational readiness, and user experience before broad release.
• Own release and change strategy for the workspace stack, including stakeholder alignment, executive communications, end-user communications, training, support readiness, and transition to business-as-usual operations.
• Develop and maintain executive-level roadmaps, service designs, architecture views, governance materials, operating procedures, support documentation, and decision records.
• Provide leadership during complex incidents and systemic problems, coordinating technical investigation, executive escalation, root-cause analysis, remediation, and longer-term service improvement.
• Define and monitor product and service performance through meaningful indicators covering reliability, security, adoption, experience, operational efficiency, support demand, and business value.
• Use performance data, stakeholder feedback, risk trends, and industry developments to identify priorities, shape investment decisions, and drive measurable continuous improvement.
• Chair cross-functional working groups, service reviews, and governance forums to accelerate decisions, resolve dependencies, maintain accountability, and align stakeholders across the organization.
• Manage strategic partner and service-provider relationships, including service performance, escalations, roadmap alignment, commercial considerations, risk management, and improvement commitments.
• Champion the employee experience while balancing usability, security, compliance, resilience, cost, and operational sustainability in product and service decisions.
• Assess emerging capabilities, market developments, and industry practices to identify opportunities for simplification, modernization, risk reduction, and business enablement.
• Provide clear, concise reporting and recommendations to senior leadership on the workspace stack health, strategic priorities, investments, risks, dependencies, and delivery outcomes.

What We're Looking For

• 5-10 years’ work experience in product management, business analysis, or end user technology supporting enterprise applications and/or implementing enterprise technologies and delivering technological change to large enterprises

• Strong knowledge of the entire workspace desktop and mobile product stack to include operating systems and hardware technologies (Windows, Mac, iOS, Android)

• Proven experience in gathering supporting workspace technology as well as building, maintaining and supporting Microsoft products

• Strong understanding of management platforms including Intune, SCCM, and JAMF

• High level of experience and knowledge of Windows, Mac, Android, and iOS operating systems

• Proven ability to lead projects and initiatives (along with other techniques) to disseminate information internally and/or externally to stakeholders

• Consulting experience with large scale deployments and migrations for operating systems, management platforms and Microsoft desktop products

• Well-organized with the ability to manage multiple priorities with a hands-on approach

• Strong business acumen, technical aptitude as well as project management, documentation and communication skills

• Ability to work with technical teams (developers, architects, infrastructure), business partners and software vendors to document and implement system changes; ability to convey complex concepts simply and clearly; Ability to communicate technically complex IT concepts to business clients

• Excellent communication and presentation skills

• Excellent team player with a proven background of individual contribution

Education and Preferred Qualifications

• Bachelor’s degree in computer science or management information systems preferred

• Consulting experience with large scale migrations and deployments of operating systems (i.e., Windows 10 to Windows 11)

• Experience in Asset Management including familiarity with buy-side investment management process is a plus

• Power BI experience/expertise a plus

About AB

We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.

Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!

All are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies and practices seek to ensure that employment opportunities are available to all employees and applicants based solely on job-related criteria.

Nashville, Tennessee