Executive Director, Partner Platforms Product Manager, Chase Travel

Build your product leadership career on a platform that helps companies deliver memorable travel experiences to their customers. You’ll shape strategy, guide teams, and deliver measurable outcomes through modern product practices.

As an Executive Director, Partner Platforms Product Manager in the Partner Travel Product Team, you will own the strategy and roadmap for a white-label travel platform that supports loyalty point redemption programs and traveler experiences. You’ll partner closely with engineering, design, analytics, and commercial teams to prioritize outcomes, reduce friction for travelers, and improve how clients manage their programs.

Job responsibilities

• Define and communicate product vision, strategy, and measurable outcomes aligned to business priorities
• Own and deliver the product roadmap, balancing customer needs, business value, and technical feasibility
• Lead cross-functional planning with engineering, design, data, and analytics to scope solutions, identify risks, and execute delivery
• Partner with client-facing teams to gather requirements, align on priorities, and provide clear progress updates
• Represent the product in external discussions, ensuring client needs and platform capabilities stay aligned
• Track product performance against goals and outcome metrics, adjusting priorities using data and customer insights
• Build strong stakeholder relationships and communicate progress, trade-offs, and business impact to senior leaders
• Conduct customer research, interviews, journey mapping, and competitive assessments to inform platform evolution
• Facilitate product reviews and roadmap discussions to support clear, data-driven decisions
• Partner with risk, legal, compliance, operations, servicing, and marketing teams to deliver launches that are well-controlled and customer-ready

Required qualifications, capabilities, and skills

• 7 years of product management experience building and scaling enterprise or consumer products
• 3 years of people leadership experience, including coaching and developing product managers
• Demonstrated ability to take products from strategy through execution, delivering clear business outcomes
• Experience working directly with clients and partnering closely with sales and account management teams
• Strong ability to prioritize and deliver in fast-paced environments with ambiguity and competing deadlines
• Proven ability to influence across functions and seniority levels and build durable stakeholder relationships
• Strong analytical skills and comfort using data to drive decisions and measure outcomes
• Excellent written and verbal communication skills, with the ability to engage business and technical audiences
• Curiosity and a growth mindset, including interest in using artificial intelligence and emerging technology to improve product practices

Preferred qualifications, capabilities, and skills

• Experience in travel, corporate travel, financial services, or financial technology
• Track record of hiring, developing, and retaining high-performing product talent
• Experience in a product-led organization delivering customer-centered outcomes through strong cross-functional partnership and agile delivery

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.