Senior Digital Product Manager - Patient Digital Experience

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the nation and U.S. News & World Report recently placed 12 of its clinical specialties among the top 10 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:

We have an exciting opportunity to join our team as a Senior Digital Product Manager.

The Senior Product Manager is responsible for end-to-end product management of a portfolio of applications, systems and solutions that create value for NYU Langone Medical Center. As product manager of a long-running, mission-driven team(s), the Senior Product Manager is the thought leader of these teams, creating the strategic roadmap, enforcing a user-centered design, and simultaneously eliciting and clarifying the value of the teams solutions for all stakeholders.

In the role of Senior Product Manager, the individual will lead daily planning, prioritization, and execution of diverse product experiences across multiple work streams. They will spearhead one or more product delivery pods, ensuring alignment with the product roadmap by collaborating closely with engineers and QA teams. By building strong relationships with business and operational partners, they will enhance organizational knowledge and facilitate effective decision-making. The role involves conducting thorough assessments of technology and products to inform competitive analysis while establishing clear success criteria and performance metrics. Additionally, the Senior Product Manager will foster cross-functional collaboration to develop innovative solutions to complex problems. They may supervise team members, including contractors, as required.

Job Responsibilities

• Leads day to day planning, prioritization, execution, operational maintenance for full product/experience (multiple streams of work)
• Leads 1 or more product delivery pods to execute against product roadmap (e.g. engineers/QA)
• Builds organizational knowledge and develops relationships with business and operational partners
• Maintains product roadmap and strategy documentation and navigates prioritization and product decision making with stakeholders and development teams
• Conducts technology or product assessments for competitive analysis Establishes and measures product success criteria and metrics
• Develops solutions to problems by collaborating as needed with cross-functional partners across the organization (Operations, Marketing, Communications, Clinical, Analytics, Security, UX/Design) and across IT product area
• Individual Contributor who leads design and delivery for components of NYU Langones digital strategy. May supervise others, including contracted resources.

Minimum Qualifications

• Bachelor's degree required.
• 6+ years of experience working as part of a digital product team.
• Adept at translating product strategies into delivery roadmaps.
• Experience leading an agile product development team to deliver products aligned to business strategy and user needs.
• Experience facilitating the digital product development lifecycle (e.g., product vision, feature prioritization, documenting and driving requirements, and product testing, launch, analytics, and maintenance).
• Experience with stakeholder management.
• Ability to navigate across distributed teams and apply sound judgement through ambiguity.
• Demonstrated practical application of advanced analytical and strategic thinking capabilities.
• Experience soliciting, interpreting and applying user and stakeholder feedback to shape products and features.
• Mastery of product management tools (e.g., JIRA, Clickup, etc.) to lead delivery teams, manage documentation, and track progress against the roadmap.

Preferred Qualifications

• Experience developing and managing stakeholder and vendor relationships.
• Creative self-starter with demonstrated ability to innovate and deliver value in novel ways.
• Knowledgeable about user experience.
• Displays emotional intelligence.
• Able to function well in an autonomous environment.
• Passion for healthcare.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.21 - $183,456.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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